Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two letters from Pavilion Payments Check Services, LLC I was the victim of an account takeover (fraud) on Ocean online casino. The perpetrator withdrew $500 and then $1000 from my *********** checking account which was on file with Ocean Online Casino and I didn't even have this amount in my account. I contacted Capital and had my account frozen, and I locked my card so that no further fraudulent activity could take place. The creditor is claiming that I owe $435.00 and $1035.00 to them. This is absurd as the activity was fraudulent. I would like those claims to be wiped and all communication to cease. I do not want this to be reported on my credit report, either. Thank you.

  

  Business Response

  Date: 12/18/2023

  Kerolous Ferig
  *********************
  *********, ** 07208
  
  BBB CASE NUMBER: 2108906
  
  Our Account Number: ******** and ***********: VIP Preferred Number: 7778968488
  
  
  Dear *************************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 9/20/23 the patron of record enrolled into our VIP Preferred Check Cashing Program with GREENWOOD GAMING & ENTER. On 11.18.2023, there were two transactions guaranteed by our organization for $1,000.00 and $500.00 that were processed at OCEANONLINECASINO.COM . Subsequently, our organization funded our client and debited the designated bank account on file the next business day per our terms and conditions.
  
  The guaranteed transactions were returned to our organization on 11.24.2023. The transaction was returned to our organization as INSUFFICIENT FUNDS.
  
  
  In lieu of the most recent correspondence received through the BBB portal, please be assured that we have ceased all recovery efforts and have placed this claim in our fraud queue.In addition, we have closed the patron VIP Preferred account. Kerolous Ferig has been disassociated with any liability associated with these claims. Please be assured that our organization has not reported any information to the three main credit reporting agencies.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  Pavilion Payments Check Services, LLC      
  

  Customer Answer

  Date: 12/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kerolous Ferig

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owe this company about $160.00 ,which i was about to pay on the first of December.Someone from this company went into my account and and withdraw over $300.00 without my permission, 0n November the 30th.I call and was told that a credit is due to me for over payment but i have to wait for about thirty for it to be resolve,i spoke to the supervisor ,she promise to call me back ,after two days she never call ,i call and was to told she is in a meeting ,i call again and it saided to leave a message. I would like to have my credit as soon as possible,Thank you.

  

  Business Response

  Date: 12/08/2023

  ***********************
  *********************************
  *****, **. 08638
  
  BBB CASE NUMBER: 20975261
  
  Our Account Number: ********* VIP Preferred Number: 7774603163
  
  Dear ***********************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  As of 12.08.2023, we have spoken with the patron and have agreed to refund the patron for any of our service fees that have cleared their bank account and in addition, for the stop payment that was placed by the patron for the $160.00.
  
  In lieu of the most recent correspondence received through the BBB portal, please be assured that our organization intends to fully refund the patron as soon as possible.  We have contacted our corporate offices and have asked them to expedite the refund to the patron via ACH to their designated bank account. Our goal is to accommodate this request within 3 business days.
  
  We have assigned a dedicated manager to assist with this process or if the patron of record has any further inquiries and needs further guidance with our organization. Their contact information is below:
  
  Name: *************************
  E-mail address: *******************************************************
  Phone Number: **************       
  
  We thank you very kindly for the opportunity that was created to address your concern and we sincerely apologize for any interruption this has caused *********************** as our ultimate goal is to provide a seamless and uninterrupted service to all our patrons.
  
  
  Best regards,
  
  Pavilion Payments Check Services, LLC

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is in charge of processing a online casinos bank transfers. I meant to use PayPal to transfer the money, I accidentally clicked my bank account. I was a few dollars short, so they considered it a bounced check, and charged me a 40$ service fee. I now own the company 65$ for money I never received in game. They sent me a letter in the mail as a debt collector, and provided me with multiple ways to contact the company to resolve this issue. The phone number, and website on the mailed letter are no longer valid. I had to call 3 different people before I got in contact with the company. They told me they'd be charging my account for the full 65$ tomorrow, and if it wasn't there I'm going to collections. There is nothing visible when you sign up to use this service that states this is the case. They are scamming me, and I refuse to pay. This needs to be looked into. I've attached a photo of the letter I was sent with improper contact information. I believe this is a way to scam people, and sell the debt to another company.

  

  Business Response

  Date: 12/08/2023

  ***************************
  *************************
  *******, **. 19963
  
  BBB CASE NUMBER: 20970787
  Our Account Number: ******** Preferred Number: **********
  
  Dear ***************************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 11.01.2023 the patron of record enrolled into our VIP Preferred Check Cashing Program with ********** GAMING ONLINE. For your review, we have included the enrollment information captured when the patron of record enrolled with our services.On 11.22.2023 there was one transaction guaranteed by our organization for $25.00.Subsequently, our organization funded our client ********** GAMING ONLINE and debited the patrons designated bank account on file the next business day per our terms and conditions. The bank name on file was *********** 360.
  
  The guaranteed transaction was returned to our organization on 11.29.2023 and was returned to our organization as INSUFFICIENT FUNDS. Per our terms of conditions, our organization assessed a returned fee for the transaction.  For your review, we have attached our terms of service and the transactional information that was approved by our organization. In addition, we have attached a full transactional history report that captures transactions approved by our organization and any disbursements that were conducted by the patron of record.
  
  In lieu of the most recent correspondence received through the BBB portal, our organization has waived the service fee assessed for the returned transaction which leaves the initial $25.00 that was guaranteed by our organization which was returned by the patrons bank. In the interim, our organization has placed the account in a do not contact queue.  Please note, our organization has not reported any outstanding balance to the three main credit reporting agencies as this is not a standard practice.  
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  Best regards,
  
  Pavilion Payments Checks Service, LLC.      

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20970787
  
  I am rejecting this response because: My issue isn't with the $65 fee. I understand I accidentally used the *** instead of PayPal. $65 is a little rough considering I didn't get any useable currency on the app, but that's all irrelevant. My issue is that I received the letter in the mail, one day before I had to pay it, with false information on it. The website provided linked me to a spam website with nothing but ads, and the phone number listed was disconnected. This is a shady business practice, and people need to know about it. I was intentionally led in a direction that made paying this fee impossible without a third party(********** Casino) getting involved to get me a useable phone number. This can be sent to collections, I refuse to do business with, or pay, this company. I can only imagine how many people have been sent to collections just because they couldn't get in contact with a representative. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/18/2023

  ***************************
  *************************
  *******, **. 19963
  
  BBB CASE NUMBER: 20970787
  Our Account Number: ******** Preferred Number: **********
  
  Dear ***************************,
  
  Thank you very kindly for corresponding with our organization as we received your repose on 12.15.2023 through the BBB web portal.
  
  Please be assured that we have documented your response and your refusal to pay. In addition, we have ceased our recovery efforts.
  
  In lieu of the most recent correspondence received through the BBB portal, our organization has taken the necessary action to research your experience with our Web payment portal and the concern centered around our business phone number being disconnected. To date, we have not had any reports or documented system or enterprise-wide outages. We sincerely apology for your experience.  
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  Best regards,
  
  Pavilion Payments Checks Service, LLC.      

• Initial Complaint

  Date:11/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received letter from pavilion stating they were trying to collect a debt for pointsbet-** from an account that does not exist. Dating 11/13/2023 from a bank that has been out of business for several years. I have never done any type of gambling and this is definitely a false charge. States the authorized amount was $10 and a service charge of $30 for an amount totaling $40. The letter states I should send them my information disputing within 30 days or they will assume the debt is valid. I do not believe this is a legit company especially after reading all the complaints so I will not be sending them any personal information.

  

  Business Response

  Date: 11/29/2023

  ***************
  79 Township Road
  ************, **. 45669
  
  BBB CASE NUMBER: 20925244
  
  Our Account Number: ******** and *************** Preferred Number: 7779039557
  
  Dear ***************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our *** Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our *** program are granted a seven-day, revolving check cashing limit. 
  
  
  On 11.13.2023 the patron of record enrolled into our *** Preferred Check Cashing Program with POINTSBET - **. On 11.13.2023, there were two transactions guaranteed by our organization for $10.00 for our client POINTSBET - ** and $40.00 for our client CAESARS - **. Subsequently, our organization funded our client and debited the designated bank account on file the next business day per our terms and conditions for each of these transactions. In addition, we have attached our Terms of Service and the transactions that were guaranteed and processed by our organization.
  
  
  The guaranteed transactions were returned to our organization as NO ACCT/UNABLE TO LOCATE and a $30.00 service fee was assessed for each returned transaction per our terms of conditions. Typically, this specific return reason is associated with the patrons bank not recognizing the bank account number as valid and therefore,were returned to the originator.
  
  For your review, we have attached the enrollment information and the associated transaction information that were guaranteed by our organization.
  
  In lieu of the most recent correspondence received through the BBB portal, initially we placed the accounts in our internal fraud queue and as of 11.29.2023 we have written off the accounts as fraud. In addition, we have closed the *** Preferred account and please be assured that we have ceased all recovery efforts.
  
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  ************************; 

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the victim of an account takeover (fraud) on Betway NJ. The perpetrator withdrew $400 from my **** of America checking account which was on file with Betway NJ. I immediately contacted ****** and they informed me that this was in fact fraudulent activity. I was issued a refund by Betway **. Additionally, I contacted **** of America and had my account frozen so that no further fraudulent activity could take place. The creditor is claiming that I owe $435.00 to them. This is absurd as the activity was fraudulent. I received a Fraud Packet from the creditor but they are requesting a police report and a signed affidavit. I do not have either of those documents and I will not be providing them. I would like this claim to be wiped and all communication to cease. I do not want this to be reported on my credit report, either.Thank you.

  

  Business Response

  Date: 11/24/2023

  ***********************
  34 E. Second St. Unit B
  *****, **. 19063
  
  BBB CASE NUMBER: 20906560
  
  Our Account Number: *******: VIP Preferred Number: **********
  
  Dear ***********************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 10.17.2020 the patron of record enrolled into our VIP Preferred Check Cashing Program with IGT DBA HOLLYWOODCASINO. On 10.27.2023, there was a transaction for $400that were guaranteed and processed by our organization. Subsequently, our organization funded our client BETWAY - NJ and debited the designated bank account on file the next business day per our terms and conditions.
  
  The guaranteed transactions were returned to our organization on 11.02.2023 as the transaction was returned to our organization as INSUFFICIENT FUNDS.
  
  On 11.14.2023, our organization place the account in a fraud queue and ceased receiver efforts. In addition, we mailed the patron of record our internal fraud packet per our standard operating procedure. 
  
  In lieu of the most recent correspondence received through the BBB portal, please be assured that we have ceased all recovery efforts, and the claim is in our fraud queue. At this time, the patron has been disassociated with any liability associated with the claim. Please be assured that our organization has not reported any information to the three main credit reporting agencies.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  ************************;             

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20906560
  
  I am rejecting this response because:

  I want it to be 100% clear and certain that I am no longer responsible for the amount owed. I do not want this coming back to me in the future. Thank you for the prompt response, as well. 
  
  Sincerely,

   ***********************

  

  Business Response

  Date: 11/28/2023

  ***********************
  34 E. Second St. Unit B
  *****, **. 19063
  
  BBB CASE NUMBER: 20906560
  
  Our Account Number: *******: VIP Preferred Number: **********
  
  Dear ***********************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  Thank you for commuting with our organization. Please be assured, *********************** has been disassociated with any liability associated with this claim. Please be assured that our organization has not reported any information to the three main credit reporting agencies. We also have attached another letter that the consumer can retain for their records.
  
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  ************************;              

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received these 3 letters stating my online transaction was not executed by my bank and I owe this money plus a hefty service charge. I contacted PA lottery via web chat and the person stated she doesnt see any thing sent to this company. Also, when I try to enter my account number provided on the letter to www/playercashadvantage.com/pay now/, it states No account is found. I dont want this to go on my credit report.

  

  Business Response

  Date: 11/22/2023

  *********************
  50 ***********
  *******, **. 17981
  
  BBB CASE NUMBER: 20903804
  
  Our Account Number: ******  **, ******  **, ****** 03, PHIJ50  04, PHIJ50  05 PHIJ50 06, PHIJ50  07, PHIJ50  08, PHIJ50 09, PHIJ50  10, PHIJ50  11, PHIJ50 12, and PHIJ50  13 VIP Preferred Number: 7779032928
  
  Dear ***********************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  
  On 11.07.2023 the patron of record enrolled into our VIP Preferred Check Cashing Program with SCIENTIFIC GAMES, LLC. On 11.14.2023, 11.15.2023, and 11.17.2023,there were six transactions guaranteed by our organization for $39.00, $13.00,$22.50, $11.00, $20.00, and $40.00 through our client PA Lottery. On 11.16.2023, 11.17.2023, and 11.20.2023, there were seven Transactions processed for $40.00, $20.00, $30.00, $50.00, $40.00, $50.00, and $10.00 through our client ********************, LLC. Subsequently, our organization funded our client and debited the designated bank account on file the next business day per our terms and conditions for each of these transactions. In addition, we have attached our Terms of Service and the transactions that were guaranteed and processed by our organization.
  
  
  The guaranteed transactions were returned to our organization as NO ACCT/UNABLE TO LOCATE and a $35.00 service fee was assessed for each returned transaction per our terms of conditions. Typically, this specific return reason is associated with the patrons bank not recognizing the bank account number as valid and therefore,were returned to the originator.
  
  
  In lieu of the most recent correspondence received through the BBB portal, we have assigned a dedicated manager to assist with this process or if the patron of record has any further inquiries and needs further guidance with our organization.  In addition, our organization will waive any associated service fees that were assessed. The contact information is below:
  
  Name:  *************************************
  E-mail address: *******************************************************************
  Phone Number: **************
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  ************************; 

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had never even heard of this company and received an email saying $400 was deposited into a BETMGM account for me. I did not request this money or make any bet on BETMGM at this time so I immediately changed my password and sorted this with the bank so it would not be charged. I spoke with this company about the deposit saying it was not me and they have sent multiple letters and calls attempting to collect the money after my original call. They then asked for an affidavit with far more personal information than I am comfortable giving including account numbers. I do not even want to give this company my signature. This appears to be some sort of scam and I do not feel comfortable giving them any further information and regret even calling them so they could record my voice. I did not make this charge and do not know how my information was taken, but I do not want to give them any more information what so ever.

  

  Business Response

  Date: 11/20/2023

  *************************
  ************************************
  ********, **. 23974
  
  BBB CASE NUMBER: 20893976
  
  Our Account Number: ******** VIP Preferred Number: **********
  
  Dear *************************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 09.10.2018 the patron of record enrolled into our VIP Preferred Check Cashing Program with POINTSBET VA. On 10.18.2023, there was one transaction guaranteed by our organization for $400. 00 through our client BETMGM, LLC. ***************************** funded our client and debited the designated bank account on file the next business day per our terms and conditions. The guaranteed transaction was returned to our organization on 10.24.2023. The transaction was returned to our organization as ACCOUNT CLOSED.
  
  On 11.02.2023, our organization spoke with the consumer of record and the account was placed in a fraud queue.  In addition, per our standard operating procedures, we mailed the patron of record an affidavit of forgery form to be completed and returned to our organization.
  
  In lieu of the most recent correspondence received through the BBB portal, please be assured that we have ceased all recovery efforts and have dispositioned the account as fraud. In addition, we have closed the patron VIP Preferred account.
  
  We have assigned a dedicated manager to assist with this process or if the patron of record has any further inquiries and needs further guidance with our organization. Their contact information is below:
  
  Name: *************************************
  E-mail address: *******************************************************************
  Phone Number: **************       
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  ************************;              

• Initial Complaint

  Date:11/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal bank account was debited multiple times for multiple amounts. Beginning on October 11,2023. The person created an account with Clutchbet. The withdrawal amounts were $1,000 $2,000 $2,000 $3,000 Those transactions were pending and did not go through. The following day they attempted $1,000 $2,000 $2,000 $25 $35 $35 The funds were available for the smaller amounts and withdrawn $35,$35&$25 a third attempt was made for the following amounts $2,000 $1,000 $2,000 They were unsuccessful. I was able to close the bank account and filed a police report with *********** PD REPORT NUMBER: *********** See attachments.

  

  Business Response

  Date: 11/13/2023

  ***************************
  ***********************************
  ***********, **. 93311
  
  BBB CASE NUMBER: 20858161
  
  Our Account Number: *******, **********, **********, and **********: VIP Preferred Number: 7778516880
  
  Dear ***************************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 10.24.2022 the patron of record enrolled into our VIP Preferred Check Cashing Program with BETMGM. On 10.06.2023, there was a transaction for $1000.00 and on 10.07.2023 there were three transactions guaranteed by our organization for $3000.00,$2000.00, and $2000.00. Subsequently, our organization funded our client CLUTCHBET IA and debited the designated bank account on file the next business day per our terms and conditions.
  
  The guaranteed transactions were returned to our organization on 10.13.2023 as all transactions were returned to our organization as INSUFFICIENT FUNDS.
  
  On 10.23.2023, our organization placed all accounts in a fraud queue. 
  
  In lieu of the most recent correspondence received through the BBB portal, please be assured that we have ceased all recovery efforts and have placed these claims in our fraud queue. In addition,we have closed the patron VIP Preferred account. Please be assured that our organization has not reported any information with these accounts to the three main credit reporting agencies.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  ************************;              

• Initial Complaint

  Date:11/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a return payment on a 50 dollar transaction the other day. Yesterday, not only did they charge my card for the original 50, which I didn't receive on the ky lottery app, but they charged me an extra 100 dollars? Are you kidding me? Today is 11-11-23

  

  Business Response

  Date: 11/13/2023

  *********************
  570 *********************.
  **********, **. 40324
  
  BBB CASE NUMBER: 20856920
  Our Account Number: ******* and **********: VIP Preferred Number: 7778935397
  
  Dear *********************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 08.19.202 the patron of record enrolled into our VIP Preferred Check Cashing Program with IGT GLOBAL SERVICES CORP. On 11.03.2023 and 11.05.2023, there were two transactions guaranteed by our organization for $50.00 and $10.00. ***************************** funded our client WWW.KYLOTTERY.COM and debited the designated bank account on file the next business day per our terms and conditions.
  
  The guaranteed transactions were returned to our organization on 11.09.2023 as both transactions were returned to our organization as INSUFFICIENT FUNDS.
  
  Per our terms of conditions, our organization assessed a returned fee for each transaction.  For your review, we have attached our terms of service.
  
  In lieu of the most recent correspondence received through the BBB portal, the patron of record can dispute these charges with their bank and once our organization receives the disputed transaction from the patrons bank, we will waive the service fees.  
  
  We have assigned a dedicated manager to assist with this process or if the patron of record has any further inquiries and needs further guidance with our organization. There contact information is below:
  
  Name: *************************************
  E-mail address: *******************************************************************
  Phone Number: **************       
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  Best regards,
  *************************

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20856920
  
  I am rejecting this response because:
  Yea, not my issue is not satisfied, for one, I have never received the 50 dollars in credit that I paid for on the ky lottery site. For two, the 100 dollars in fees, do you know what a ****** it is to try to call your bank, and get the to dispute a 2 week old transaction? That's why they want me to do that, instead of just refunding me. Cause most people won't. Its a bunch of bull
  Sincerely,
  
  *********************

  

  Business Response

  Date: 11/21/2023

  *********************
  570 *********************.
  **********, **. 40324
  
  BBB CASE NUMBER: 20856920
  Our Account Number: ******* and **********: VIP Preferred Number: 7778935397
  
  Dear *********************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  In lieu of the most recent correspondence received through the BBB portal, we will initiate a refund for both service fees assessed as a result of the returns our organization received. The refund request can take up to 30 business days. With respect to the credit of $50.00,the patron needs to speak to the ** Lottery Site for this request respectfully.
  
  In addition, we have assigned a dedicated manager to assist with this process or if the patron of record has any further inquiries and needs further guidance with our organization.  Their contact information is below:
  
  Name: *************************************
  E-mail address: *******************************************************************
  Phone Number: **************       
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  Best regards,
  ************************;             

  Customer Answer

  Date: 11/21/2023

   
  Better Business Bureau:
  
  IF, IF the business follows through with what they had mentioned in the email, i will be satisfied.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 11/30/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  In regards to my complaint #********., they have not followed through with my refund. This is unacceptable
  

  
  

  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by ********* payment to collect a debt from BETMGM for 2 charges of $175.00 each. They claimed I used a *** CITIZENS account. *** CITIZENS BANK doesn't even exist anymore. I called CITIZENS and they said my account was closed in 2012! Now they want to send me a Fraud package and get a notary affidavit of fraud! I do NOT want any problems with my credit! They cLaim I did this on Nov. 5th when I my MGM account was suspended for suspicious activity that is under review as of right now and that I had to send MGM proof of myself pic ID ETC. So I couldnt have used the site. Who are these people and should I be giving them personal information about myself when this is clearly fraudulent? I want this cleared up immediately with these people. What should I be doing? They are trying to get money from me on something I didn't do.

  

  Business Response

  Date: 11/13/2023

  *****************************
  *****************************************
  *****, **. 48065
  
  BBB CASE NUMBER: 20856143
  
  Our Account Number: ******* and **********: VIP Preferred Number: 7774771528
  
  Dear *****************************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 06.29.2018 the patron of record enrolled into our VIP Preferred Check Cashing Program with POLLARDILOTTERY. On 11.05.2023, there were two transactions guaranteed by our organization for $175.00 and $175.00. Subsequently, our organization funded our client and debited the designated bank account on file the next business day per our terms and conditions.
  
  The guaranteed transactions were returned to our organization on 11.09.2023. Both transactions were returned to our organization as ACCOUNT CLOSED.
  
  On 11.10.2023, our organization spoke with the consumer of record and both accounts were placed in a fraud queue.  In addition, per our standard operating procedures, we mailed the patron of record an affidavit of forgery form to be completed and returned to our organization.
  
  
  In lieu of the most recent correspondence received through the BBB portal, please be assured that we have ceased all recovery efforts and have placed these claims in our fraud queue. In addition,we have closed the patron VIP Preferred account. Please be assured that our organization has not reported any information with these accounts to the three main credit reporting agencies.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  ************************;              

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20856143
  
  I am rejecting this response because:  Until I receive the "Fraud" package and know that I do NOT have to give any personal account information that *** be used in more fraudulent activity, I want this left open.  I WILL NOT divulge anymore bank or private information until I know it is safe to do so.  For their record they need to know the account in question was closed in 2012 and *** Citizens has not been in existence for over 7 years.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/15/2023

  *****************************
  *****************************************
  *****, **. 48065
  
  BBB CASE NUMBER: 20856143
  
  Our Account Number: ******* and **********: VIP Preferred Number: 7774771528
  
  Dear *****************************,

  Thank you for your more recent correspondence. A fraud packet was requested within our operating system on 11.10.2023 and was mailed to the mailing address of record.  If you have any further questions or concerns you may contact our center as needed.

   

  Thanks

   

  *************************

   

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20856143
  
  I am rejecting this response because:  As I stated before, and will again, BETMGM had NO right to go after me, as not only was I hacked and they accepted fraudulent funds from a bank **** Citizens) that hasn't even been a bank for over 7 years, they (MGM) returned the money to my BETMGM account yesterday after reinstating the account!  It's not even my money!  Why they gave me money that they claim I stole, I can't imagine. I never wrote e-checks, and the money they put back into my account is the same exact amount you are trying to retrieve from me.  I do not have time for all of this ridiculous back and forth.  It is your job as the debt collector to call your client and clear this matter up, as they obviously do not have a case.  If I receive any more correspondence from you , I have my attorney on stand by, and will not hesitate to take action against both parties.  I called them and left messages for your company, to see what I am supposed to do now, but have not heard back from your company.  I am not sure which of these companies in more incompetent.  
  
  Sincerely,
  
  *****************************