Business Profile
Payment Processing Services
Pavilion Payments Check Services LLC
Complaints
Customer Complaints Summary
- 76 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Immediate Action Required Fraudulent Debt Collection Notice To Whom It May Concern, On January 2, 2025, I received by mail a notice of debt collection from Pavilion Payments Check Services, LLC, demanding $500 plus a $25 service charge, for a total of $525. The letter alleges that an electronic debit was presented to Borgata on December 26, 2024, and further claims the transaction was not executed by my bank due to "No Account/Unable to Locate." Let me be absolutely clear: 1. I have never participated in online gambling. 2. I do not ****** in any capacity, nor do I use a debit card. The fact that this alleged transaction could not be executed due to "No Account/Unable to Locate" raises serious questions about its legitimacy. If there was no account in my name at the bank, how could this alleged debit card transaction have even been attempted? This is clearly a scam, therefore, I will not engage with Borgata or Pavilion Payments Check Services regarding this fraudulent claim. You are hereby instructed to: 1. Immediately remove my personal information from your records. 2. Cease all collection efforts related to this matter. This is a case of fraud, and any further attempts to pursue this baseless claim will result in the appropriate legal action being taken.
Business Response
Date: 01/21/2025
**** *********
******************************************************
BBB CASE NUMBER: 22825611
Our Account Number: ********
Dear **** *********,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 12.18.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: **** *********
Address: ****************************
Phone Number: X** X** 5145
Current Bank Name on File: MICHIGAN STATE UNIVER
On 12.26.2024, there was one transaction processed and guaranteed each for $500.00 through our organization through our VIP Preferred Check Cashing Program for our client *******.
Subsequently, our organization funded our client and debited the patrons designated bank account on file- ********************* per our Terms of Service. On 12.31.2024, the transaction was returned to our organization by ********************* as NO ****/UNABLE TO LOCATE.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of 01.20.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with **** ********* and the VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.Customer Answer
Date: 01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
Date:01/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has contacted me regarding an online betting account I did not have anything to do with. I did not apply or authorize the account. An attempt was made to collect $500 from an account that could not be located at the **************** with which I have never had an affiliation. I have been an Illinois Resident for 76 years and have never had a ************* account. This was a totally fraudulent transaction.Business Response
Date: 01/20/2025
***** ********
**********************
**************** 60467
BBB CASE NUMBER: 22820816
Our Account Number: VIP Preferred Number: ********
Dear ***** ********,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 12.23.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ***** ********
Address: *******************************************************
Phone Number: X** X** 9233 IL. 60467
Current Bank Name on File: TIOGA STATE BANK
On 12.24.2024, there were two transactions processed and guaranteed each for $500.00 through our organization through our VIP Preferred Check Cashing Program for our client BETWAY - **.
Subsequently, our organization funded our client and debited the patrons designated bank account on file- **************** per our Terms of Service. On 12.30.2024, these transactions were returned to our organization by **************** as NO ****/UNABLE TO LOCATE.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of 01.20.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ***** ******** and the VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 01/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:01/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 3, 2025, Received by mail -- notice of DEBT Collection From Pavilion Payments Check Services ****** ** For $500 plus $30 Service charge for a total of $530.00--letter states an electronic debit was presented to ************ - NJ on 12/20/2024. Also states this transaction was NOT executed by my bank due to NO ACCOUNT/UNABLE TO LOCATE. *****Please NOTE: I have N E V E R participated in ONLINE GAMBLING Please NOTE: I was in a BOAT in the ************** in ***** FISHING all day December 20, 2024. AND if NO ACCOUNT was AVAILABLE for my name at SAID bank, WHY DID ************ TAKE the ***** I feel this whole thing is a S C A M. Therefore, I do NOT wish to communicate with BALLYBET or Pavilion Payments Check Services. THIS IS FRAUD- BOTH companies-----IMMEDIATELY E R A S E my name from this *****Business Response
Date: 01/06/2025
****** *****
**************************************************
BBB CASE NUMBER: 22765765
Our Account Number: VIP Preferred Number: *********** / ********
Dear ****** *****,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 12.18.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ****** *****
Address: ******************************************************
Phone Number: X** X** 2000
Current Bank Name on File: COMMUNITY RESOURCE FCU
On *********, there was one transaction processed for $500.00 through our organization and this transaction was processed through our VIP Preferred Check Cashing Program through ************ - NJ .
Subsequently, our organization funded our client and debited the patrons designated bank account on file-COMMUNITY RESOURCE *** per our Terms of Service. On 12.26.2024,the transaction was returned to our organization by ********************** as NO ****/UNABLE TO LOCATE
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of 01.06.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with MORRIS BROWN and the VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 01/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a letter from Pavilion payments check services stating that I have a debt they are trying to collect that involves BETSARACEN. I have never done any business with that organization. This appears to be fraud from pavilion payments trying to collect money from me Illegally. This company needs investigating by the states Attorney General.Business Response
Date: 01/06/2025
***** *******
11 PICAYUNE CT
**************** 72211
BBB CASE NUMBER: 22762488
Our Account Number: VIP Preferred Number: *********** / *********
Dear ***** *******,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 12.18.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ***** *******
Address: **************
Phone Number: X** X** 7234
Current Bank Name on File: GENESEE VALLEY FCU
On 12.18.2024, there was one transaction processed for $500.00 through our organization and this transaction was processed through our VIP Preferred Check Cashing Program through BETSARACEN.
Subsequently, our organization funded our client and debited the patrons designated bank account on file- GENESEE VALLEY FCU per our Terms of Service. On 12.23.2024, the transaction was returned to our organization by ****************** as NO ****/UNABLE TO LOCATE
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of 01.06.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ***** ******* and the VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 01/07/2025
Complaint: 22762488
I am rejecting this response because: I have never done any business or had any transactions with Pavilion Payments Check Services, LLC, GENESEE VALLEY FCU, or BETSARACEN ever in my life. This respnse from Pavilion has false information and they should admit that they have no proof of any such transaction(s).
Sincerely,
***** *******Business Response
Date: 01/08/2025
***** *******
11 PICAYUNE
**************** 72211
BBB CASE NUMBER: 22762488
Our Account Number: VIP Preferred Number: *********** / *********
Dear ***** *******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
We are in receipt of your second communication received on 1.08.2025. For your review, we have included as attachments of the transactional information, and the enrollment information captured within our operating system in alignment with the dates from our previous correspondence. Based on our organizations risk assessment and the information you provided previously; our organization has dispositioned the transaction as Fraud.
Our risk management team has closed the VIP Preferred Account, and the debtor account has been placed in our fraud queue and as a result, there is no financial liability to the patron of record ***** *******.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 01/09/2025
Complaint: 22762488
I am rejecting this response because:
None of this information is correct. You are a bunch of liars and scammers.
BBB Can close the complaint. I have no further comment.
Sincerely,
***** *******Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank account was fraudulently charged by Pavilion Payments Check Services and they are trying to collect fraudulent debts. I have (2) separate charges of $2,200 that my bank has flagged as fraud. I contacted the company to let them know but still have debt collection letters coming to my address. The check date is 11/26/2024 The second account is ********** for another $2,200 on the same date.Please resolve both of these accounts and the total of $4,400 was all fraudulent.Thank you.Business Response
Date: 01/06/2025
***** *****
******************************************************
BBB CASE NUMBER: 22762348
Our Account Number: VIP Preferred Number: *********** / ******* and **********
Dear ***** *****,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 03.26.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ***** *****
Address: ****************
Phone Number: X** X** 9233
Current Bank Name on File: FIFTH THIRD BANK
On 11.26.2024, there were two transactions processed and guaranteed each for $2,000.00 through our organization through our VIP Preferred Check Cashing Program for our client ************** CASINO.
Subsequently, our organization funded our client and debited the patrons designated bank account on file-FIFTH THIRD BANK per our Terms of Service. On 12.03.2024, these transactions were returned to our organization by **************** as INSUFFICIENT FUNDS.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of 01.06.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ***** ***** and the VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving calls from Pavilion Payments Check Services, LLC. stating that they are collecting a debt of $1230.00 on behalf of ************. I have NOT used or gave this company permission for myself or anyone else to use ANY type of gambling services online or in person. I encourage this company to open/look into a fraud claim, as this was not me. I would appreciate any and all help on this matter. I am coming to the BBB as protection as I'm not sure if this company is a scam. Thank you so much.Business Response
Date: 01/03/2025
****** ****
*********************
*********, *** 37091
BBB CASE NUMBER: 22757142
Our Account Number: VIP Preferred Number: *********** / ********
Dear ****** ****,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 11.16.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ****** ****
Address: ********************
Phone Number: X** X** 0840
Current Bank Name on File: MONTECITO BANK AND TRUST
On 11.18.2024, there was one transaction processed for $1,200 through our organization and this transaction was processed through our VIP Preferred Check Cashing Program through BETRIVERS - OH.
Subsequently, our organization funded our client and debited the patrons designated bank account on file- ************** AND TRUST per our Terms of Service. On 11.22.2024, the transaction was returned to our organization by ************************ as ACCOUNT FROZEN.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of 01.03.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ****** **** and the VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:12/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received notice of debt collection on a check for insufficient funds: I have never participated in online gambling I have not written a check in this amount and to this merchant I have never used a check with the number "0" I was never alerted by my banks to this attempt as it was most likely using a bank with which I do not do business This is fraud using my name and likenessBusiness Response
Date: 12/30/2024
***** *****
***************************
************* 43220
BBB CASE NUMBER: 22732190
Our Account Number: VIP Preferred Number: ***********/ ********
Dear ***** *****,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. We are in receipt of your communication received on *****. 2024.
On 12.09.2024, the patron of record enrolled though our VIP Preferred patron portal. The following information was captured within our operating system:
Name: ***** *****
Address: **************************
Phone Number: X** X** 4712
Current Bank Name on File: ***********************
On 12.10.2024, there was one transaction that was processed through our organization for $1,000 for our merchant BETSARACEN. For your review, we have included the transactional receipt within our operating system that was captured at the time of the transaction for review.
Subsequently, our organization funded our client and debited the patrons designated bank account on file- *********************** per our Terms of Service. On 12.16.2024, the transaction was returned to our organization as unpaid.
Please be assured that we have ceased our recovery efforts. In addition, our risk management team closed the VIP Preferred Account. The debtor account has been placed in our fraud queue and please be assured that there is no financial liability to the patron.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 12/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:12/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I made a few payments to the sportsbook draftkings for 6,5.25,5.25,5 and 7 dollars with some of these purchase happening a month ago in november, it is literally the end of december when all of a sudden I get emailed about an overdraft for insufficient funds when I made these payments by a company called trusly with the amount totally 60 dollars. These are all false I had money in my bank when I made those purchase now this company Pavilion who I assume is affiliated with ****** since these seem to be contacting about the same purchase and is also lying about me have insufficient funds when I made these purchase when the money was deducted from my account from draftkings several times and I even have the transaction history from draftkings to prove it, they're trying to quadruple charge me an overdraft fee of about 25 dollars so combine with all the purchase it would be a combine $150 they want me to payback for the lie that I had insufficient funds when I made the purchase I did not what happen was this company has extremely slow processing time which they mostly likely do on purpose to scam people like me into thinking I did something wrong. It does not take a week or a month to process funds those draftkings purchase should've been process the day and moment I made them you can't process a week later than send me a later talking about a fake overdraft fee that doesn't reflect the situation you lot of scammers.Business Response
Date: 12/27/2024
***** *******
***************************************br>********************
BBB CASE NUMBER: 22727824
Our Account Number: VIP Preferred Number: *********** / ******** -05
Dear ***** *******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 12.12.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program through DRAFTKINGS our client and the following information was captured within our operating system:
Name: ***** *******
Address: **************************************
Phone Number: X** X** 5730
Current Bank Name on File: *********** 360
On 12.12.2024, five transactions were processed for $5.25, $5.00, $7.25, $5.25, and $6.00 through our VIP Preferred Program. In addition, on 12.13.2024, there was another transaction processed through our organization for $11.00. These transactions were processed through our VIP Preferred Check Cashing Program for our client DRAFTKINGS. For your review, we have included the transactional receipts and enrollment within our operating system that were captured at the time of each transaction for review.
Subsequently, our organization guaranteed the transactions and funded our client and debited the patrons designated bank account on file- *********** 360 per our Terms of Service. On 12.18.2024 and 12.19.2024 all six transactions have been returned to our organization by the patron of records banking establishment *********** 360 as INSUFFICIENT FUNDS. In addition, per our Terms and Service agreement each return was assessed a $25.00 service fee.
Per the request of the patron, our organization has ceased recovery efforts and have placed all these accounts in a dispute status. In addition, our organization has waived all service fees that were assessed that have not cleared the patrons banking establishment.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 12/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Beginning on 11/23/24 and continuing on through 12/3/24 i deposited $407.93 into Bally bet Sportsbook through pavilion pay. I didnt notice it took longer than expected for the money to be withdrawn from my account so a total of $220 worth of transactions bounced. I contacted their customer service team immediately after their first attempt at reaching me and explained to them the situation. I asked for my balance which they said was $260. I then said I would reach my bank because that number didnt seem correct as some of the transactions did process and I wanted to be sure I was being charged correctly. Thereafter, I continued to reach out to them to let them know where I was in the process and everything seemed fine. As of 12/20/24 I am trying to contact the business to pay my dues and they are now saying I owe $400! I was trying to get an explanation when I was hung up on by a women trying to get out of the office because they were near closing time. I am completely willing to pay the $220 I owe them but i know for a fact the total amount I deposited through their services was $407.93 and I paid ****** so I will not pay more than the $220 I owe.Business Response
Date: 12/23/2024
****** *****
**********************************************
************ 80631
BBB CASE NUMBER: 22716304
Our Account Number: ******** - **
Dear ****** *****,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
From the time frame of 11.27.2024 12.02.2024 our organization processed and guaranteed 9 transactions for our client *************** ** and funded our patron of record. Below represents the transaction detail. In addition, we have attached the transactions that were funded and guaranteed by our organization for your review:
Date Transactional Amount
11.27.2024 $50.00
11.27.2024 $30.00
11.28.2024 $20.00
11.29.2024 $50.00
11.30.2024 $10.00
12.01.2024 $20.00
12.01.2024 $30.00
12.02.2024 $25.00
12.02.2024 $75.00
The total value of the transaction that were guaranteed by our organization during this time frame was $310.00.
Subsequently, our organization funded and guaranteed the transaction for our client *************** ** and funded the patron of record per our terms and services. During the time frame of 12.03.2024 - 12.05.2024 all 9 transactions were returned from the patron of records bank ********, N.A as INSUFFICIENT FUNDS. In addition, our organization assessed a service fee of $20.00 for each transaction that did not clear the patron bank. The total service fee assessed during this time frame was $180.00.The total outstanding balance which includes the original transaction values and service fees assessed was $490.00.
Per our standard operating procedures and our terms and service, each transaction that was returned were processed as claims and subsequently, were sent back as representments to the patron of records bank ********, N.A including the service fees that were assessed by our organization.
Upon representment, the transactions processed originally by the patron on 11.30.2024 for $10.00 and 12.01.2024 for $20.00 cleared the patrons bank. In addition, the service fees assessed by our organization also cleared the patrons bank for these transactions. To note, there was one other service fee that cleared representment of $20.00 for the patron of record.
The remainder of the transaction sent to the patrons bank as representments were returned to our organization and did not clear the patrons bank account. Below are the associated balances that remained unpaid:
Date Transactional Amount Service Fee Total Balance
11.27.2024 $50.00 $20.00 $70.00
11.27.2024 $30.00 $20.00 $50.00
11.28.2024 $20.00 $20.00 $40.00
11.29.2024 $50.00 $0.00 $50.00
12.01.2024 $30.00 $20.00 $50.00
12.02.2024 $25.00 $20.00 $55.00
12.02.2024 $75.00 $20.00 $95.00
Our organization has decided to waive the associated fees represented above totaling $120.00 which leaves the principal amount of $280.00 outstand according to our records. In addition, we have assigned a manager to assist with your concern and further assist with any further inquiries and have ceased our recovery efforts during this time. Their contact information is below:
Manager Name: ******* *****
Phone Number: ***************
Email: ************************************************************************************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Initial Complaint
Date:12/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited money into a gaming site using this service and somehow my bank bounced the payment. Due to this, I have been charged over $450 in overdraft fees. When I spoke to the associate, they told me they could not refund me but to have my bank return the payment and they would waive it. I was never even contacted to be told that I owed a balance with them. They just took all of my money over and over again. When I was still trying to look for an answer, the associate hung up on me. I would like these fees waived, as I have already taken care of the initial bounced payment.Business Response
Date: 12/23/2024
****** *******
*********************
******************* 48423
BBB CASE NUMBER: 22716304
Our Account Number: ******** - **
Dear ****** *******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
From the time frame of 12.04.2024 12.09.2024 our organization processed and guaranteed 18 transactions for our clients *************** and *************,MI and funded our patron of record. Below represents the transaction detail:
Date Transactional Amount
12.04.2024 $15.00
12.04.2024 $15.00
12.04.2024 $15.00
12.04.2024 $15.00
12.04.2024 $15.00
12.04.2024 $15.00
12.04.2024 $15.00
12.04.2024 $15.00
12.09.2024 $15.00
12.09.2024 $15.00
12.09.2024 $15.00
12.09.2024 $15.00
12.09.2024 $15.00
12.09.2024 $15.00
12.09.2024 $10.00
12.09.2024 $15.00
12.09.2024 $15.00
12.09.2024 $15.00
The total value of the transaction that were guaranteed by our organization during this time frame was $265.00.
Subsequently, our organization funded and guaranteed the transaction for our clients *************** and *************,MI and funded the patron of record per our terms and services. During the time frame of 12.10.2024 - 12.13.2024 all ************************************************************************************************************* addition, our organization assessed a service fee of $25.00 for each transaction that did not clear the patron bank. The total service fee assessed during this time frame was $450.00. The total outstanding balance which includes the original transaction values and service fees assessed was $715.00.
Per our standard operating procedures and our terms and service, each transaction that was returned were processed as claims and subsequently, were sent back as representments to the patron of records bank THE HUNTINGTON NATION including the service fees that were assessed by our organization.
Upon representment, the transactions processed originally by the patron on 12.04.2024, 7 of the fees assessed by our organization cleared the patrons bank upon representment and one of the transactions originally processed on 12.04.2024 resulted in the principal amount and the service fee clearing the patrons bank upon representment. In addition, the remining 7 of the transactions that were originally processed on 12.09.2024 that were returned and subsequently processed as representments, the principal amounts cleared the banks patrons however, the service fees were returned by the patrons banking establishments.
The remainder of the transaction sent to the patrons bank as representments were returned to our organization and did not clear the patrons bank account. Below are the associated balances that remained unpaid:
Date Transactional Amount Service Fee Total Balance
12.04.2024 $15.00 $0.00 $15.00
12.04.2024 $15.00 $0.00 $15.00
12.04.2024 $15.00 $0.00 $15.00
12.04.2024 $ 0.00 $0.00 $ 0.00
12.04.2024 $15.00 $0.00 $15.00
12.04.2024 $15.00 $0.00 $15.00
12.04.2024 $15.00 $0.00 $15.00
12.04.2024 $15.00 $0.00 $15.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
Our organization has decided to waive the associated fees represented above totaling $250.00 which leaves the principal amount of $105.00 outstand according to our records. Our organization has also made a decision to adjust off the $105.00 of the principal amount that remained within our operating system. Currently, there is a Zero balance and there are no other financial obligations to the patron. We have assigned a manager to assist with your concern and further assist with any further inquiries and have ceased our recovery efforts during this time. Their contact information is below:
Manager Name: ******* *****
Phone Number: ***************
Email: ************************************************************************************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 12/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
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