Complaints

This profile includes complaints for Total Printing Systems Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Total Printing Systems Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Total Printing Systems Inc

  201 S Gregory Dr Newton, IL 62448-2111

• 

  Total Printing Systems Inc

  PO Box 375 Newton, IL 62448-0375

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made an agreement to get a print of 225 books and my editor uploaded the manuscript. The company sent me a copy to check if everything is correct. I found three problems (wrong numbering on the title, wrong numbering on the last page, and black & white for all the pictures in the book) on what the company sent me as a client proof, which is loose copy of the book. They did not tell me that they charge for color prints first. Then the company mentioned the numbering of two pages were as we received them but I forwarded to the person in charge what my editor said that the uploaded material was exactly like it is in the original book. In spite of what I forwarded to them an email from the editor and a correct copy of the book that I have people in charge kept telling me the numbering of the pages at two areas were wrong. Now they charged me more than twice of what we agreed and I told them it is too much, and well above what other printing companies ask. The company said we will cancel the agreement but you will pay 130 dollars for proofs (the loose copy of the book) and prepress (for processing new files).First they did not tell me there is cost for color copies, secondly the proof and prepress do not cost this much. They asked me to give them routing number of my bank and my bank account knowing that if they get these then if I dispute it, my bank would not be able to retrieve me the money. And this is exactly what happened. ******* could not get the money from the company because of the way they took the money. As a whole I feel that I am cheated because they did not want to do the job as agreed and they are just taking my money because it is in their hand now, and my bank also cannot get it back to me. I want BBB to help me get my money back and if the company is not willing, to notify other customers to be aware of what the company did to me and be careful.Thank you *******

  Business Response

  Date: 06/09/2025

  We quoted this job as a black only interior.  The quote letter clearly stated that the printing was going to be black only.  The customer agreed to proceed with the job, so we produced and proof of both the text and cover and sent them to him.  When he received them he said the photos needed to be in color, so we requoted the job in color, which is a different press and a different process than the black only would have been.  The customer canceled the order.  We only billed for the costs incurred, which included the proofing on two presses, shipping, and prepress time.  We billed $130.  We did not dictate to the customer how they were to pay their deposit.  They chose for us to pull their deposit via ACH.  They could have paid via credit card if they'd preferred, though we do pass along credit card fees, which I assume the customer did not want to incur.  Please advise how else we should proceed.