Complaints

This profile includes complaints for Advocate Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advocate Property Management

  2244 95th St Ste 214 Naperville, IL 60564-8033

• 

  Advocate Property Management

  17605 Oak Park Ave Unit A Tinley Park, IL 60477-3999

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was charged for over $100 for noise violations that I did not commit. I emailed the management company to request a formal hearing in front of a judge. The management company continues to ignore my emails and phone calls. This is a violation of my rights. Because there is no evidence of my commuting any violations, the violations can not be held on my account. That is why I continue to request a formal hearing but they ignore my request and violate my Rights.

  Business Response

  Date: 01/23/2024

  Per the attached communications, Mr. ******* request for a hearing was not ignored. The manager is working with the board of directors to schedule the hearing within the next week or so.
  
  On 1/9/24 the owner received a violation and $50 fine and we received the following appeal request from ****************: "I would like to contest this and request a hearing about this charge of $50.0 and and the previous charges as well. Because there is no evidence of me slamming any doors. I have been out of town and can prove that I have not been at my residence. So I would like to request a formal hearing in front of a judge. Also this is not my first time requesting a hearing about this matter."
  
  On 1/11/24 we responded to ****************: "Good Morning,
  We will set a date for the hearing. We will notify you once it is scheduled."
  
  We are currently in the process of setting up a hearing date/time via ****** Meet with the board of directors. The association and several homeowners have presented complaints against *************** due to his behaviour. Mr ******* request for a hearing was submitted to the board and the board agreed to hold the hearing. Due to Mr ******* demonstrated hostile and aggressive behavior towards the board, homeowners and management, this hearing will be taking place via ****** Meet. Once a date and time is set, **************** will be notified. 
  

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21121494
  
  I am rejecting this response because:  

  I respectfully decline their offer. It is a sad attempt to undermine my civil rights and to defame my character. Nothing that they typed had anything to do with me obtaining a court date. If that is the case, then why has it been over 3 weeks for them to schedule  a Zoom call, which should be easier than getting a physical court date. Because it is a attempt to sabotage and castrate my civil rights. I have a right to a speedy trail and I have the right to pick my own trail date. It is not up to the witness or board members on when we go to trial. THAT IS BACKWARDS AND INCONSISTENT WITH PREVIOUS BUSINESS PRACTICES. 

  
  

  Furthermore, I attached an email from March 2022,(see attachment circled in red)  where I had an earlier complaint that required a hearing. You can see the email from ADVOCATE, that clearly states Please propose a few court dates and times in which you might be available for the hearing. So what is the difference in this current matter? Before I got a choice, and a chance to pick my court date. But in this matter, I have to wait for, Witnesses and board members to pick the court date, that I requested! SEEMS ODD TO ME!  When did they ask me to submit any court dates and times regarding this matter? They havent, I originally request a trial on 7/11/23 (see attachment) which was the initial date of this the complaint.I was ignored and got no response from the Advocate. WHICH IS AGAINST THE **** On the second time my account was wrongly charged, I requested a hearing for this matter on 1/22/24 (see attachment) and was ignored until I brought this matter to the BBB. Clearly this is an attempt for the management company to stall and undermined their duty to the community. I requested a hearing on 7/11/23 & 1/22/24. I am not obligated to wait for witnesses, if they cant not attend trial when I am ready to start that is not my problem. 

  
  

  This company continues to play games with peoples rights, money and time. The childish games they play will be continued to be brought to the light. To call to attention and expose the inconsistencies in their stories and the constant double standard that is always use when dealing with community member of different origins or backgrounds. 

  
  

  
  

  This is a clear case of bad business practices that continue to plague our community. I suggest you lower this companys business rating because of these unethical business practices. 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/13/2024

  **************** was informed of the hearing date that was scheduled for Tuesday, February 6, **** with the Board of Directors (***) of the Association. **************** attended the hearing with the *** and was given an opportunity to be heard regarding the appeal to the violations. The *** will be making a determination regarding the hearing at the next legally-noticed *** meeting as required by law which is scheduled for Thursday, February 15, ****. 
  To clarify, disputes of violations are handled at a hearing with the board of directors and not a court date. The date/time of hearings are at the discretion of the *** though there is an obligation to work with the owner to find a suitable date/time for all parties. Ultimately, Advocate Property Management is an agent of the ***, working to handle things accordingly at their directive. This homeowner's complaints/concerns are with the *** of which the ***/*** is addressing his concerns accordingly pursuant to the ******** Condo Property Act and their own governing documents. 
  
  
  In regards to the complaint regarding reported violations by **************** that have not been addressed, any and all reported violations are addressed with the owner that is in violation of the Governing Documents of the Association. All violations are handled according to the Association's Violation Process. This process consists of notices, opportunity for hearing, fines, and if needed being turned over to the association's attorney. 

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on November 14,2023 we as homeowners were served with a suit/foreclosure notice for non payment for new balconies that were installed but were not paid by Advocate. I alerted Advocate and was told this would be looked into. as nothing has been done and a second notice has been sent. A group went down to the main office in ********** and nothing still has not been done. and no word from Advocate we as residents shouldn't be on the hook for balconies that are now faulty. Advocate has made no movement or sent any letters as to what is being done.

  Business Response

  Date: 12/27/2023

  On November 14th, the Board was made aware of this from Advocate.  That night, it was discussed at the Board Meeting in executive session. The Board decided to share this information with their attorney and agree to have the association represent owners affected, if they want to Opt-In for council.  The Association's Attorney is already working on the matter and just finalized the letter on December 13, 2023 to communicate to affected owners.  On December 13th, the Board approved the letter for mailing of the attached letter regarding communications on this matter.  Which went out in today's (12/18/23) mail. Please reach out to your property manager if you have not received this letter. 

• Initial Complaint

  Date:11/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been an ongoing safety hazard for far too long. Our condo has had our bath tub backed up several times to the point of almost over flowing into our unit. We have contacted management property and they neglect to solve these issues. Our unit becomes leaked into when the neighbors upstairs use their bathroom or washing machine but property management says they can't do anything about it. In addition to our unit, the basement also floods. They are well aware of this issue as the sign in the photo has been there for months. They do not care. A few years before they took over, water leaked into the electrical panels and the entire building had to evacuate and seek other home accomodations for a month. Why do they keep neglecting to look into this issue? This is a serious safety hazard. Beyond frustrating waking up and being unable to use your bathroom for the day. All we want is for someone to come and fix the pipes or ACTUALLY LOOK INTO THE ISSUE. We pay monthly HOA fees for these types of things. We feel completely and utterly disrespected.

  Business Response

  Date: 11/28/2023

  Hello, can you please let me know your address and the name of your property manager? 

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20914324
  
  I am rejecting this response because: I am providing a reply to the question asked. Address is **********************************************************************, PM is ******************* Condominium Association
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/01/2023

  Do you have any email correspondence that you could share with me? I am having a hard time finding the issues reported.  I'm not seeing emails or calls and no work order requests for this address. Can you please double check the address you provided me with, or let me know if the name you are using here is the name that issued the work order?

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 11, 10:30 the date of charge.amounts of many $1,244.95 but i haven't paid yet .Advocate management property they should pay amount for repair air dryer vent .the dispute is homeowners association mandatory they i pay the amount .they put on hold for two weeks after that they denied it to solve it .account order / tracking number #XN3806259

  Business Response

  Date: 06/15/2023

  Hi ****, can you please let me know your address? I will look into this issue further and get back to you. 

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20189858
  
  I am rejecting this response because:
  NAME : *******************
  ADDRESS: 27W414 **********
  ******** ** 60190
  PHONE NUMBER : ( 331 ) 666_2483
  Claim on Advocate management property
  the reason i'm not notify of this charge more explanation its on PDF 
  Sincerely,
  
  *******************

  Business Response

  Date: 07/10/2023

  Hi ********************* and Advocate are in the process of settling the split of paying this invoice.  

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with the ongoing issue of a leaking roof in my property. Despite repeated requests, the problem has not been resolved by Advocate Property Management Company, and as a result, I am now facing further damage to my property and risk of getting hurt because the ceiling may fall on us.According to HOA agreement, the property management company is responsible for maintaining and repairing the external of property, including the roof. However, despite numerous requests [Ticket number: XN ******* opened on 12/10/2022] for repairs, the roof continues to leak and cause damage to my belongings and the structure of the building.I have been owning this property for 9 years and have always paid my dues (starting with $120 and now at $190 per month) on time. I have been extremely patient in hoping for a resolution to this problem, but it has now been almost 3 months (ticket opened on 12/10/2022 which was closed without repairs and new one opened XN *******) since I first reported the issue, and the problem remains unresolved. Reason for not repairing has been that weather conditions do not permit or roof material is ordered etc. But there have been a few good days in last 3 months but still not fixed with any type of urgency.I am writing to demand immediate action from Advocate Property Management Company to repair the roof and address the damage caused by the leak. I expect Advocate PM company to fulfill its obligations under the agreement.

  Business Response

  Date: 02/15/2023

  Hello there. We apologize for the delay of repairs, as the roofing vendor had a lot of scheduling conflicts. Advocate was directed by BOD to use another vendor, Advoate contacted two (2) other vendors on 2.9.23 and was able to have **************** onsite on Friday, Feb. 10th to review the roof. Advocate reported to the Homeowner that **************** was there to gather information as it was there first time onsite and needed to inspect correctly, repairs were scheduled and are scheduled for 2.13.23 in the AM

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my mom 85th birthday (October 19, 2022), she received first notice of late fee. This is not a first time when wrong HOA fees have been applied to my mom's account in spite of proof of payment.Per rules and regulation, my mom has 15 days grace ****** as follows: Any assessment which arrives after the 15th of each month will be considered late and late fee will be posted .Last payment was done on October 6, 2022 using ************** online banking service and delivered on October 14, 2022. Advocate Property Management doesnt set up bank account for direct deposit, so homeowners dont have any control on deposited time. I strongly believe it was done intentionally to collect late fees from homeowners who wouldnt be able to provide proof of payment.Over year ago my mom provided bank account information to Advocate Property management on company portal for automatic withdrawal. Unfortunately, she was immediately overcharged by management company and lost control on her money! To avoid this unethical (fraud) actions in the future, my mom removed her bank information from Advocate PM portal.We requested official apology letter from management companies along with the followings:1. Compensation in amount $500 for sending threatening letter which ruined my mom 85 birthday. This could not be tolerated! 2. Waiving late fees in amount $76.96 . Removing her from the collection.3. Setting banking account for HOA fee collection and provide this information to all homeowners. I

  Business Response

  Date: 01/17/2023

  Hi *****, I researched your complaint.  As you indicated, your mom is using Bank Bill *** to pay her monthly assessment.  I think it is important to establish that Bank Bill *** is provided through your mother's bank account, not one our our Association provided payment methods.  Bank Bill *** payments are commonly mailed by the bank, as is the case with your mother's payment.  The payments are sent directly to the **************** processing center and deposited on the date received.  Our system posts the payment on the day the bank indicates they received the payment.  The documents you provided show an ESTIMATED payment arrival date of October 14th.  The actual date the bank received the payment was October 18th, hence the reason it was posted late.  This was the proper handling of this payment, given the arrival date.  As you indicated, the late date is the 15th of the month, therefore, the late fee is valid.

  Regarding the late letter, it is not meant to be threatening.  It is meant to explain the shortfall and what could happen if she does not correct the shortfall.  Also, I wanted to address her past experience with our electronic payment methods, which tend to be the best way to pay your Assessment.  It sounds as though your mother used our Auto Draft payment method, which does pay the balance due on the account automatically.  We have another payment method that allows your mother to schedule the amount and the date of payment, but she would then be responsible for making changes to that payment method if the Assessment amount changes.  I would highly recommend using one of these electronic payment methods vs mailing her payment via Bank Bill ***.  All electronic payment methods are available to all homeowners on our Homeowner Portal at portal.AdvocatePM.com.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company misappropriated funds. I paid my condo assessments in advance and the company used my money for an unauthorized repair charge. I have spoke *******************************, vice president of association operations and i was unable to resolve the dispute. This misappropriation of funds occurred on 8/24/22. I am requesting a refund.

  Business Response

  Date: 08/31/2022

  Im sorry ****************** felt it necessary to file a complaint with the BBB on this matter.  I think it is first important to establish that ****************** was the President of the ***** for the Association at the time this activity occurred.  As President, she is expected to be familiar with the Declarations, ByLaws, Rules and Regulations of the Association.  Also, ****************** was recently working with our Vice President of Operations to resolve this issue.  I was consulted on several occasions by our Vice President while working with ****************** to keep me updated on the issue and ensure I agreed with the response to ******************, especially since she was the President of the Association. 

  
  I have attached excerpts from the Association Declarations and ByLaws that establish this screen door as a Limited Common Element for the exclusive use of the Homeowner, in this case, *******************  As a Limited Common Element for the exclusive use of the Homeowner, the Homeowner is responsible for the maintenance of this item.  Any Homeowner in the community is responsible for being familiar with the Declarations, ByLaws, Rules and Regulations.  In no case can a Homeowner claim unfamiliarity with these Governing Documents as a defense for doing something in opposition of the Governing Documents.

  
  On April 14th, 2022 at 7:32 PM, ****************** submitted a Work Order to the Association to fix a screen door in her unit.  On April 15th, 2022 at 12:00 PM, ****************** was notified that her repair request to the Association was not the Associations responsibility.  On April 15th, 2022 at 12:27 PM, ****************** responded that this information was incorrect and that the repair was the responsibility of the Association.  On April 15th,2022 at 9:29 PM, ****************** sent another response noting she believed this repair item was part of the Common Elements, which is the Associations responsibility to repair.  At no point did we indicate that the repair was not the responsibility of the Homeowner.  On April 18th, 2022 at 2:59 PM,****************** again asked us to repair the door in an email to the ********************* Manager.  There were also phone conversations regarding this request.  In those conversations, the ********************* Manager said ***************** also instructed her to repair the door verbally.  ****************** disputes that.  However, ****************** never requested in writing to cancel the Work Order and she did request in writing to dispatch someone to repair the door.  As previously noted, ***************** is the President of the *****************.  Our ********************* Manager felt compelled to follow the Presidents direction, so she dispatched a maintenance technician to repair the door.

  
  When the bill for the repair work was submitted to the Association, the Treasurer of the ***************** rejected the bill, stating it was Homeowner responsibility and asked that it be billed back to the Homeowner.  At the instruction of the Treasurer, the bill was billed back to the Homeowner on their Association Account.  The Homeowner happened to be carrying a credit on their account at the time the bill was added, and the credit was applied to the bill.  ********************** comment regarding misappropriating funds is in relation to the payment of this bill with the credit on the account.  Bills are automatically paid in Homeowner Accounts on a first come, first served basis from available funds in the account.  Funds are not held for a specific purpose.

  
  ****************** is also contesting the cost of the bill, which was approximately $190.00.  This Work Order was for time and materials, which includes travel time and a parts purchase trip.  There was no preset quote to do this work.  We feel $190.00 to repair her screen door was a reasonable charge and reflects the appropriate amount of work to accomplish such a task.

  
  Therefore, we feel we followed both ******************** direction and the direction of the ***************** Treasurer.   If ***************** feels she has been treated unfairly, she can ask for a hearing in front of the ***** of ********* of the Association to reconsider her situation.  At this time, ****************** has not made that request.  Our Vice President of Operations made ****************** aware of everything I have included in this complaint response prior to the filing of this complaint.  All referenced documents have been attached to this response.

  Customer Answer

  Date: 09/01/2022

   
  Complaint: 17766271
  
  I am rejecting this response because:

   Dear Better Business Bureau

  I am sorry that ****************** disagrees my filing this complaint. I tried addressing my concerns to the property manager and her supervisor, but the response was uncooperative.  Any homeowner needing a repair, as per *************************** protocol, sends it via Advocates portal; as a homeowner that is what I did.  Although, I am a board member, we have to submit the request via the portal like any other homeowner, which is standard procedure. IF the Arborglen treasure approves the request, the property manager advances the work order.  She should only advance the work order if the association approves it So, I submitted my request on, April 14, 2022 per Advocates portal notes. On April 15, 2022, I received an email stating this was not responsibility of Arbor **** ****************** On 4/15/2022 Arbor **** treasure responded as such on Advocates portal, which the property manager (******* has access to) notes. On April 15, 2022, I rebutted that it was the Condo Association's responsibility (which I now know I was mistaken).  In any case, on April 18, 2022, ******* responded, that she was advancing the work order (she noted this in the portal notes). I assumed by her actions that she was still following Arborglens procedure which is for her to only advance work orders approved by the treasurer, so when she said she was advancing the work order, at the time I assumed that she had spoken with the treasure and was agreeing with my rebuttal.  I have attached the portal notes for your review. I am not sure why ****************** is claiming I asked in writing for *******, Advocate employee to send out a service worker to my home. I never made that request verbally or in writing to Adovocate, asking them to send out a service person to fix my door.  I made  a request to the **************** via the portal, and ******* broke protocol by advancing a service order without the treasurers authorization. Please see the notes attached, you will see that my dialogue stops after and all of the actions taken after 4/15 is ******* taking actions to advance the order and responses from the service provider she requested. Lastly, please see attached an email sent by our treasure (******) to **************, ******* and myself.  Her email testifies to my statement in this response, ******* pushed through a work order without Arborglens board's authorization. I never asked ******* to send a service worker to my home. Lastly, this all transpired in April 2022, the funds was deducted in my account in August, 2022 and I received an invoice in August, after the funds had already been deducted from my account, which is for assessments.  If this transaction was so straight forward as Advocate is not claiming. Why was money taken out of my account and an invoice sent (after the fact) in August, 2022, four months later. Why didn't ******* call me in April, prior to sending the service person, and say I can send a service worker to your home, you are responsible, not the condo assoc. and these are the rates, and how you will be billed. In 15 years of being a homeowner, I have never had a service provider say they were billing me for time spent driving to and from my home. I feel this was only said after I complained for being billed 2 hours for a service provider who was present for less than 30 minutes. I am disappointed by this organizations poor communication and management of this situation, there has been no accountability for how the situation was handled.  Thanks in advance for your assistance. *******************************

  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 09/18/2022

  Hi ********,

  In your reply to my initial response to your complaint, you noted two things.  First, you agreed you were incorrect and the repair was your responsibility.  You also noted you allowed us to make the repair at the time because you assumed the Property Manager had obtained approval from the Treasurer for the repair at the Association expense, since that was the standard process.  I would like to note two things in response to this.  First, you are the President of the Association and the Property Manager's single point of contact to give her direction on all Association business.  Although the Property Manager would have normally called the Treasurer to get the repair approved, she had already been told by you to make the repair.  She is supposed to follow your instructions as her single point of contact.  Second, the email below, sent from you to ******* on April 18th indicates you are expecting our repair people to come repair the screen door.  This email was provided in my initial response.
  

  From: *************************** <Board President ***** Address>
  Sent: Monday, April 18, 2022 2:59 PM
  To:<Property Manager ***** *********************************** Request - Arbor **** *********************** -Screen door - [#XN2359266]
  
  Hi ************;
  
  Thanks for following up. The pictures are attached. The arm is bent, so the screen door wont close securely.  Also, I have it tied with string, can you tell them if I am not home to just cut the string.
  
  Appreciate it 
  
  Rochelle 

  Finally, the Work Order was billed to you later than normal because the Treasurer held up the Association bill for this work since it was homeowner responsibility but not invoiced to the homeowner, which was the correct action on her part.  Since it was caught in the billing process, the invoice to you was not timely, and for that, we apologize.

  
  
  

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 17766271
  
  I am rejecting this response because:

  Again, I never directed the property manager to repair the door. The communication you see in the portal is the extent of our conversation prior to her sending a repair person. (where do you see me directing her to send a repair person)? The snippet you show in the email is my communication after she told me she was sending a repair person. That is not the same as me telling her to send someone. Secondly, I am glad to hear you say that I am the primary contact, because that has not been my experience with *******,  she does not operate as if that is the case, which I will be happy to discuss further. 

  Thirdly, according to our bylaws if the board deems that the home owner is responsible for the cost of a common element repair, the homeowner should receive a bill and then be allowed 30 days to pay. If they fail to pay in 30 days then the bill should be charged back to their account.  I was not extended that courtesy. Instead, the funds were just unexpectedly charged to my account and taken from money earmarked for my assessments. If the company insist that I owe this, I would like my money returned back to my account and then sent a bill for the work order, which is the proper procedure. 

  ********

  
  
  Sincerely,
  
  *******************************