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Business Profile

Medical Waste Disposal

MedPro Waste Disposal, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.89

Average of 9 Customer Reviews

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Review Details

  • Zoey H

    Date: 05/21/2025

    Unresponsive service, unfulfilled cancellation requests, and unauthorized billing. I am writing to share a deeply frustrating experience with MedPro Disposal. In September 2024, we received a quote from them for medical waste disposal services. Upon deciding not to proceed, we promptly contacted their management via email, requesting the cancellation of our request and deletion of our account. Despite receiving multiple assurances through both email and phone calls that our account would be closed, we continued to receive invoices for services we never utilized.

    MedPro Waste Disposal, LLC

    Date: 06/02/2025

    We are sorry to see that your experience didnt meet expectations. Weve looked into the matter and have resolved the issue on our end, including crediting any open invoices tied to the account.We appreciate the opportunity to address it.

  • Phuong T

    Date: 04/09/2025

    This company is not honest with the charges and the service rep/agent/service ******* are not nice except 1 or 2 are nice. They are not stick with the contract.

    MedPro Waste Disposal, LLC

    Date: 05/23/2025

    We are so sorry to hear of your experience. After reviewing your support issue, we have waived the fee incorrectly assessed to your account. Thank you for the opportunity to make this right.

  • Noah W

    Date: 03/11/2025

    MedPro has bee a good alternative to Stericycle for us. Fair prices and steady service. Would recommend.

  • Laron P

    Date: 08/15/2024

    I have been on a quarterly sharps pick-up with this company for about a year now. Every time they come and collect my sharps I get a $99 over allotment fee, when my receipt always says 1 case was picked up. Every time I call to get this resolved I am assured this will not happen next time and here we are on round 3. They clearly do not care about customer satisfaction and at this point have proven to be very untrustworthy and scammers. I am currently on day 4 waiting for the latest issue to be resolved. I will not recommend this company to anyone and look forward to taking my services elsewhere.

  • Bryson D

    Date: 07/30/2024

    I have personally been working with MedPro Disposal for over seven years and have had nothing but a positive experience. Last year I moved to a new practice and immediately reached out to MedPro once I saw how much we were overpaying for medical waste disposal. Our client manager *** has been great to work with, very responsive, and our pickup service has been excellent. We recently just added their new compliance training program and it's been so easy to manage all my employee trainings across all three offices I am responsible for. We have certainly not had anywhere near the same experience as some of the reviews below.

  • Chris N

    Date: 04/19/2024

    This has been one of the worst customer service experiences I have had in a long time. I was hounded by the salesman, then once I signed he has disappeared. It was over a month before I realized that y'all had still not started service, and now I can't get a hold of my account rep. *** main phone number goes to a person somewhere internationally and there is no one who can help me. I even scheduled an appointment with the account rep to do a "Client Setup Call," and ******* never connected with me. Just terrible!

    MedPro Waste Disposal, LLC

    Date: 05/21/2024

    Hi *****, I am so sorry to hear about your poor experience. I reviewed your account and it appears that it was initially prevented from being fully set up with operations due to a requirement to enroll in our Auto Pay program. It appears this was resolved and we successfully got you routed and picked up last month shortly after your review. If this is not the case and there are still any open/pending issues, I would ask you to please reach out to our support team via medprodisposal.com/customers, and I can ensure your concerns are immediately addressed.

  • Alexandra G

    Date: 03/25/2024

    This is a terrible company! They are thieves! They say they pick up and they do not. We are fighting at the present moment to get out of the contract . Unbelievable! STAY AWAY!

  • Toyshika P

    Date: 02/05/2024

    I wish I went out here to read the reviews, because I would have avoided this company altogether. We have received two invoices so far and not one scheduled pickup. My feedback is no different than what others have reported. STAY AWAY! I am now looking at canceling this contract, but I know I will have to contact the higher *** to do so without fees. Trust me, I will do just that.

  • Michelle C

    Date: 02/01/2024

    This is by far the worst company ever. It doesn't even deserve 1 star . We would get charged several time for services unknown. They were supposed to do monthly Sharps pick *** and in 6 months we saw them 1 time. They say they are regulatory compliance but they make you uncompliant. We reached out by email, phone calls and chats and never received a call back regarding the charges in question. We have paid hundreds of dollars over the last couple months and we have no idea what the charges are for. The website is never updated and when I did get through to a customer service rep once, she promised to follow up and did not. When I submitted a letter to end all services with this company, I then got an instant response stating they will fix things, followed by a new bill for the next month. They are fraudulent, scam artists and the worst customer service I have ever seen. I highly advise against anyone ever using this company and do not put a credit card on file.

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