Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Super 8 by Wyndham Mchenry/Fox Lake Area

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm asking for help to get my refund back for the money that was incorrectly double charged in the amount of $566.56. I already contacted the hotel itself many times. I have written emails with no response, and called many times. They tell me that they refunded the money, but there is no money refunded to me. I even opened up a complaint ticket with headquarters, but they said this a franchise and I need to resolve this with hotel ********* seems the hotel is doing some creative accounting or using money in overnight deposits or something not correct, as they were charging multiple amounts on different days making my account going below 0 money. The staff is very rude and condescending. When asked who their manager is, they said he is in ***** and they won't give his contact info. When asked what are their names, they laughed and said they're called email. This has been already over a week - more than 7 days, and I still don't have my refund. Confirmation number 86739EE013347 for reservation - I made this reservation, but what happened, the hotel charged this reservation plus extended my current one resulting in double charging. This reservation was cancelled then. It is the hotel which did creative booking and accounting. Can you help in getting them to refund the money they said they will refund please?

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I expected a clean 3 bed room with a working toilet for one night on June 1, 2024. I received a room that was not clean. As we were in a hurry, we only noticed the mini fridge had a frozen ********* can in it that exploded. No big deal. When we got back to the room, we requested 4 extra pillows. We received 1 blood stained pillow and 1 that had deep blackness inside the pillow that you should see was so stained from the outside. We returned those. While I was waiting, it took them awhile to find 2 "clean pillows". They spoke a different language. The girl handed the male the blood stained pillow and he said in English I'll just wash it again. And he put it back in the laundry bin. It was late and I had kids. I just wanted sleep. Then we notice a red truck with a cargo trailer with two men in there. They were drinking and peeing in the parking lot right outside our window. A lady with a bunch of kids was staying there. She reeked like Marijuana. Next thing once I got my kids settled. They brushed their teeth and my sister went to us the restroom. Her only pee'd. The toilet was plugged. She used a normal amount of toilet paper. I went to the front desk and asked for help. It took her a good 10 minutes trying to find the plunger. As it was past my kids bedtime, I offered to help her look. I found it immediately. She then handed me the plunger and told me to go fix it. I was extremely thrown off guard I paid for a room with a working toilet and I'm expected to fix it. I couldn't get it to unplug. Went back to the front desk. He walked back to my room and didn't know how to use the plunger. He called someone, they said give me a different room. There were no 3 bed rooms available. They gave me a key to a different room wayyy down the hall. The next morning I watched the marijuana woman climb outside her window and left with some guy. The guys in the red truck were passed out still there. I've tried contacting the manager over 20 times and no one else can help me.

    Customer Answer

    Date: 07/02/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ***************************

Super 8 by Wyndham Mchenry/Fox Lake Area is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.