Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5, 2024, my wife, ***********************, and I signed a contract with Legacy Custom Steel Homes to build a home at 31 Sabiote Way (contract actually had the wrong address as Sabiote Rd.) Since signing, we were informed that Legacy Custom Steel Homes would not be issued any further permits to build ******************. I have contacted Thermosteel to confirm nothing was owed to them by Legacy for work on the ****** Home. They confirmed that nothing was owed. I have also confirmed with the ******* that no request for permits on our home have been received from Legacy on our home thus no costs incurred.In summary, Legacy Custom Steel Homes will no longer be able to build our home as they will not be issued a permit. Since there has been no work performed on behalf of starting our home, we are asking that our full deposit of $40,000 be returned to ** immediately.****** & *********************** **************************************************

  

  Business Response

  Date: 03/05/2024

  Yes, Mr. ***** **************** hired us to build an $800,000 house. **************** had purchased a set of architectural drawings to give Legacy an idea of the floor plan him and his wife was seeking. I explained to **************** that I was unable to use his drawings because they were based off a stick-built house, and we are building insulated steel panel houses. I informed him my architect would have to create a new set of drawings.
  
  **************** agreed to have my architect create a new set of his drawings to match our insulated panels. His square footage is broken down as follows:
  Walkout Basement = ***** Sq. Ft.
  1st Floor = ***** Sq. Ft.
  2nd Floor = ***** Sq. Ft.
  The new set of drawing indicated that the Geikens wanted an ***** Sq. Ft. home built, which they later agreed to the new drawings. My architect charges $4 per Sq. Ft.,which totals $33,476. 
  
  I had no problem refunding their money after expenses; **************** refused to accept a refund of $6,524 left after paying $33,476 for the architectural drawings.
  
  For some reason my project coordinator and manager created some vicious lies about Legacy that persuaded the Geikens to cancel their agreement with Legacy a month later, on February 5, 2024. It was their intention of convincing the Geikens to hire them to build their house at a lower price.
  
  Legacy Custom Steel Homes, LLC is in good standing with the **** and they are looking forward to Legacy building more of their styles of homes in the Village.
  
  

  Customer Answer

  Date: 03/14/2024

  Complaint: 21247243
  
  I am rejecting this response because: To whom it may concern, this complaint should not be closed as this correspondence received last night was the first response we have received. We are in NO WAY in agreement with Mr. ****** statement that we owe him for drawings. Our home was to be built using a ThermaSteel product. ThermaSteel will ONLY use their own in-house architects to do the drawings. We spoke with ****** and ********************* with ThermaSteel. Both of them confirmed that there has been NO COSTS incurred by ************** on behalf of our house. We are still requesting full refund of $40,000 as stated in the letter from our attorney, *************************. Thank you,
  
  Sincerely,
  
  ****** & **********************;     

  

  Business Response

  Date: 03/21/2024

  ****************, I am sorry you continue to receive bad or false information. I reached out to the owner of ThermaSteel to ask him if he would provide a letter regarding their policy pertaining to an architect &engineer. ThermaSteel does not have anyone internally to provide architectural and engineer drawings. It is the sole responsibility of the contractor, in this case Legacy Custom Steel Homes. I have attached a copy of the letter in this complaint so you can read it yourself.
  
  ****************, unfortunately you and two of my other clients were victims of misinformation from ******************************* for the sole purpose of discrediting Legacy to start his own business endeavors and gain your business.If ********* would not have started these vicious lies, we would still be on track to building your lovely home.
  
  These lies were so believable that one of my clients gave ********* money and now he is not returning her calls and of course not returning her money.  This same client, as well as two other clients, that Im sure you are aware of, have reconciled and come back to Legacy so we can finish what we started.
  
  If you would like to reconcile, I would be open to settling our differences and move forward in an amiable way that would benefit both of us.