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Business Profile

Lawn and Garden

Arlington Power Equipment, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/30/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold me a motor with a bad solenoid ignition switch and refuse to replace it for it had a 2 year warranty, they gave me a list of places to take it too but some had gone out of business and the other did know the. I took it to **** Deere and they fived it for $436.00 . All I want is they rein burst me my money.

    Business Response

    Date: 07/11/2022

    ********************,

    ******************** first called in early June saying the engine arrived damaged. We asked him to send pictures to ********************************************************** to review the possible damage and evaluate how to proceed. We never received any pictures. Even though the engine was damaged, **************** still installed the engine on to his machine, voiding a return/replacement per our return policy which ******************** agreed to at check out (See attached pdf). A few weeks later, **************** called us from a **** Deere dealership because the engine was not working and the dealership would not repair it under warranty.The engine is a Kawasaki and needed to go to an authorized Kawasaki dealer to be repaired under warranty, so we referred him to Kawasaki dealer for further evaluation (See attached e-mail correspondence).

    We are sorry for any inconvenience ******************** has experienced and are unable to provide a refund. Had ******************** provided the pictures of the possible freight damage and not installed the engine we would have assisted with replacement parts, exchange or a return. Per our return policy (see pdf attached) we are unable to return installed, gassed and or oiled engines and components (see check **** of agreed to terms and conditions at check out). 

    If ******************** is willing to send pictures of the damage like originally requested, we would be willing to consider a possible parts credit. 

Arlington Power Equipment, Inc. is BBB Accredited.

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