Reviews

Review Details

• Review fromLeonard M

  Date: 06/08/2023

  1 star
  Paid the vehicle off early. The title was to be mailed to our current state. The envelope arrived to the post office NOT sealed. Due to their negligence we now have to pay to get a lost title when in all actuality the state law says the obligation for the lost title falls on the finance company and not **. Complete BS. We will never deal with CNAC or Byrider again!

• Review fromTamyla T

  Date: 04/19/2023

  1 star
  What have a gotten myself into? A mess thats what I was in desperate need of a car so I go to my local Byrider the cars where all crappy but I settled on a 2009 GMC Arcadia it had over 160k miles but they assured me a new engine was put in I figured ok it has a brand new engine big enough for me and my family and what other choice did I have well I tell you I should have never signed first they charge over 3x what the car is then I had a problem with my bank and had to wait on a new card to be sent to be The rep was sooo rude saying the will repo the car the car may I add that I found out the first warm day we had that ac doesnt work which was not told to me at the time of test driving or signing so I get the money on my way to make the payment Boom the car breaks down on the high way I wasnt sure if the warranty so I ended up paying for the tow this was late Saturday they didnt open Monday and I explained what happen they fixed the car fast called the next day and s*** it was ready to be picked up I get a friend they call back 25 mins later said they will not release the car because I was behind a few days I explained I paid for a tow had to pay for rides I am out of money and get paid again this Friday they said it was nothing they could do even though I havent had the car for 30 ********* needed a new alternator and the trouble and money I had to spend on transportation even though I have a brand new car they dont care about customers and are participating in predatory lending setting the customer up to fail they take advantage of customers with lower credit scores and treat you like you are a criminal because of it price gouging cars not making sure they are in good condition before putting them out to sale then in such a hurry to repo you n put a negative **** on you credit any one who has completely their loan from start to finish I commend you if I have to go threw another 3 years of this idk what I will do

• Review fromCynthia L

  Date: 12/19/2022

  1 star
  I bought a car from the Tyler ******** with very slim inventory like six cars to choose from. Ended up with a **** escape with abs system lights on that they promised to fix, I have had the car for four months now and still not fixed because they cannot give me a loaner car. Service *****, nobody wants anything to do with you if you have problems. I do not recommend anyone buying a car from them it's a ridiculous place that claims things they cannot hold up to. Oil changes are Monday thru Friday 7:30-9am! People are at work trying to pay for their cars under crappy circumstances! CNAC and Byryder y'all are crooks!!

• Review fromMarcia C

  Date: 12/15/2022

  1 star
  HORRIBLE CUSTOMER SERVICE!! Every time I call the old grumpy man gave me a hard time. I really dont understand why he still works there. They simply dont care about their customers. I didnt even have my car for a year and the A/C didnt work the car needed a whole new engine, battery and many more things I cant think of how you say them. Then the bank is sooo inconsiderate they didnt even care repeatedly told me if I didnt pay they are going to repo my car. Overall worst place to get a car from.

• Review fromshelley P

  Date: 12/03/2022

  1 star
  my check engine light has been on they said they fixed it no they didnt how can i pass inspection

• Review fromSam W

  Date: 11/29/2022

  1 star
  They are a scam.i bought a gmc terrain and before I even signed a thing I asked if the warranty work was done because gm has a extended warranty on them for rings and pistons and if the work is not done the engine fails.they assured me that the work was done.it was not.the engine blew a few months after I purchased the car.then on top of that cnac made a bunch of fraudulent charges on my checking account.after multiple attempts to have them delete my debit card they refused and continued to charge it.they only had permission for a one time charge but they continued to charge it and it cost me more money in overdraft fees and stuff.when the motor in my vehicle went they called me and threatened me saying I better still make my payments or they will garnish all my wages and destroy my credit. I'm am still fighting with them.they refuse to take any responsibility for their actions even though they broke the law and lied about the vehicle I purchased from them.its a scam and do not go to byrider or the joke of a self proclaimed bank like cnac.they refuse to get the vehicle and are harassing me and my family on a daily basis.

• Review fromPunkin B

  Date: 10/14/2022

  1 star
  ****************** in Joliet location are the rudest duo I've ever seen, these people lie & repo your car over paperwork from your job, tell u they'll switch you to monthly then lie about it, rude AF and need their head busted, do not purchase from these people

• Review fromTyreese L

  Date: 10/08/2022

  1 star
  Horrible place to get a car I drove it for two weeks then the transmission went out they dont care about you or the car they just want money for something thats undrivable they claim they fix the trans when I went to pick it up same problem happening its so frustrating when youre steady issuing out money but the car is still not fixed properly at this point I just want my money back and they need to be shut down because this is just ridiculous and unacceptable