Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Istorage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/7/24 Dispute of $29 IStorage : business Advertised of promotion to free rent first month on 5' x 20' unit Contacted on the 8th via email and 9th via phone conversation - no resolve Reference# Reservation ID: *************** Unethical business practice to deceive, fraudulent, deceptive charge. Reservation made to rent out storage for the 27th of April. Online choice of date to start. Made reservation and moreover to secure a payment required (administration fee). Processed done. Received email first of date to rent unit on the 27th of April. However, a follow up email of contract sent. It read it started on the day I requested a rent out. Disputed to the merchant via email and phone that this was not requested. Because this is important due that I have not move in. Plus, they want to charge on the 7th of May, whereas, it is to be 1st month free. Their 1st month free was 7th of April. The purchase as followed: $44/month with 1st month free with administrative fee of $29 added as start up or new client. All was asked to move the actual date of the 27th not the 7th of April. They refused. Thus, on top, Of not wanting to refund the $29. Filing this grievance with BBB and my credit card company Want the refund, apology and make note publicly. It is deceptive , greed and dishonest practiced

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This location advertises office hours, but does not have staff onsite and does not answer their advertised phone number or return calls or emails. They assigned the wrong unit, and have zero customer service presence, and do not respond to concerns or inquiries. They allow booking online, but assigned the incorrect size unit and have been completely unreachable to resolve this matter, as there is a paid moving crew hired to assist, this is incredibly costly and inconvenient. The business also only publishes 5 star reviews on their website, and when they respond to other reviews on ******* they include a feedback email that has emails BLOCKED so its not even a valid contact method. The only 5 star reviews on the website and the inability to reach customer service for a mistake made on their end that will cost our household a lot of money is unacceptable and deceitful.

Istorage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.