Reviews

This profile includes reviews for Transformco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Transformco

  5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

  
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  Transformco

  17550 Halsted St Homewood, IL 60430-2006

  
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  Transformco

  1235 Worcester St Natick, MA 01760-1512

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  Transformco

  2306 N Salisbury Blvd (WICOMICO) Salisbury, MD 21801

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  Transformco

  200 Kent Lndg (QUEEN ANNE'S) Stevensville, MD 21666

Review Details

• Review fromJim B

  Date: 06/27/2025

  1 star
  unbelievable poor customer service! IA Robot to talk to. Schedule service with many texts and emails making sure you know the date of service and giving you the opportunity to cancel/reschedule. Then, delays, delays, delays for parts are out of stock (even though Sears Parts.com has them) Then after a month or so you get the technician will be arriving emails and texts all week long but on the appointment day, the technician is not available...so sorry...we will reschedule.
  It's a scam...run away!!!

• Review fromWilliam D

  Date: 06/27/2025

  1 star
  Ordered parts, never got them. Was promised different dates but never delivered. When I called them they hung up on me or refused to transfer me to a supervisor. They even would not hang up so I could not leave a review.

• Review fromSarah P

  Date: 06/25/2025

  1 star
  I should have read these reviews before! I’m having the same problem with this so-called “business.” How in the world did they get BBB accredited? I changed my whole schedule to be able to stay home to wait for the repair person. The site showed that arrival time was supposed to be 9:14 am. I kept writing and calling, asking why they still weren’t at my house. At 4:58, two minutes to the end of the time frame, they rescheduled for another day. I cancelled - no way am I wasting another day on this kind of incompetence.

• Review fromRuben C

  Date: 06/23/2025

  1 star
  In May we called The Sears home repair Services to have our Frigidaire door gasket replaced. We called to have a technician come over, we scheduled the technician, he came over May 29th. he confirmed we needed to replace the gasket. He ordered the gasket, charged us $129.00 for the diagnostic, and added a $356.00 installment fee. Since then we had several appointments scheduled (No shows) we call the customer service and they have been slow walking our refund. We've called every week to confirm the refund processing with no luck. We keep being told to wait for Sears' Billing department to contact us for the refund confirmation, it is June 23rd. and still no confirmation. We were told (today) we must wait until July 3rd. to hear from the billing department to receive refund confirmation. This company is terrible and will not recommend this business to anyone.

• Review fromLinda G

  Date: 06/20/2025

  1 star
  I am totally disgusted with the service !!! My washing machine broke April 1st. I have scheduled 5 appointments: May 9th, 12th, 23rd June 12th,25th. Hoping they show up on June 25thand all were rescheduled except for 1 (tech came and looked on 12th) They continue to take the $59.99 from my credit card on a very timely manner. I have yet to get a REAL person on the phone. What has this world come to. NO work ethics !!!Signed: tired of dragging clothes to neighbors house

• Review fromMICHAEL J Z

  Date: 06/19/2025

  1 star
  Attempted ********** on my Kenmore refrigerator per my Sears Master Protection Agreement. Technician arrived and was willing only to clean condenser coils - stated "I am not a refrigerator tech... I do stoves and microwaves... the frig tech is on vacation - but I can use my phone and see if I can find out how to do this"!I was uncomfortable with this and requested that he reschedule me for a PM by a REFRIGERATOR TECH. He did so and I was given appointment for 2 days later - again 8 AM - 5 PM. At 4:45 PM, **** called and said he was running late but would be there. At 5:35 PM, **** called and asked "Are you in a high rise?" to which I responded yes. To which he asked, "do you have your own vacuum because I am not going to carry my equipment up there (of course we have elevators)... I don;t have two hours to do this now." Before I could elaborate for him that my PM to include on board diagnostics from the control panel ( 10 - 15 min max) as previously we have had problems with the thermistors, condenser coil and drip pan cleaning, door seals check and refrigerator level - totally should not take more than 30 minutes, **** **** up stating "he did not like MY attitude and he was going to reschedule." A look out my window revealed that Bill's truck was bearig the name "A & ******************* Minutes later I received yet a 3rd date for ********** on a date when I will not be home.This is UNACCEPTABLE. Not only have I had to curtail my business for 2 full days and stil have not had my PM completed on a contract for which I have prepaid, but I have also been insulted and hung-up upon.

• Review fromRani F

  Date: 06/13/2025

  1 star
  This company is a scam. I have a warranty for an air conditioning unit. They sent someone 4/2025 to evaluate it as it was not working and they stated that there was an issue with the electricity/breaker. We brought an electrician and paid for him to fix the breakers and the air condition still did not work. We then had an electrician come 5/27/2025 and he stated that the air conditioner was broken and required a part that is not in stock anymore. He stated that the air conditioner needs to be replaced. He submitted his recommendations on his app and allowed us to take a picture of his submission. We followed up with this and were given a runaround that his recommendations were not submitted and a technician needs to be rescheduled. They rescheduled for 6/11/2025 during a window from 8-5. My wife ensured to be home all day and they contacted us stating the technician was not available. When we called back they said there is no technician available. They stated that someone would contact me in 24 hours. Since then, no one has contacted me and everytime I call back I am getting to the same department in ***** and am told that they are working on it and someone will get back to us, but no one ever does. This appears to be one big scam. I am forced to give a start otherwise if there was an option to give zero stars I would.

• Review fromDiana E

  Date: 06/11/2025

  1 star
  If no stars was an option then that would be it. My appointment was scheduled for 2 weeks. I get a TEXT the day of and they canceled my repair. No appointments available until NEXT MONTH?! Absolutely unacceptable. My $400 microwave is just a ornament at this point and is only 2 months old!

• Review fromRuth A

  Date: 06/10/2025

  1 star
  I have been trying to get my dryer repaired since June 24 now it is June 25 it is sitting in my living room in parts. They keep canceling my appointment. I am paying monthly payments for this service and I am so fed up with them. Can't get a repair person here. If one come they order more parts and leave. No one comes back to fix it.

• Review fromMarci P

  Date: 06/09/2025

  1 star
  Not sure if this is the correct location as it is impossible to tell on their websites. I do live in ****, but no clue where the request went when I scheduled online. ***** showed up for the appointment that I scheduled despite multiple reminder text and emails. I've tried calling and messaging online but it is impossible to get a live person. It finally said at one point that they do not offer a live person any longer for calls and only have AI available. Would not recommend.