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Business Profile

Limo Service

Fly Limo Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to get an infant, two adults, and lots of luggage from the *************** to a hotel in downtown *******. Due to the infant and her need for a carseat, I booked this car service to and from the airport. They sent me a confirmation text the night before. Then when we got off of our flight, the car arrived with no car seat. The driver did not apologize and actually was frustrated with me, as if I was being unreasonable for wanting a carseat for my 10 month old daughter. The driver provided no solutions at all and seemed to want me to take the car with no carseat which is both extremely dangerous and also illegal. I measaged the number that confirmed my driver the night before and expressed my displeasure with their service and asked them to cancel. He tried to offer me a discount to take the ride without a car seat which I was obviously not willing to do. A discount is not worth risking my daughter's life. I again confirmed that I wanted a refund. Then a few days later in the morning of the day we are supposed to leave I got a text from the driver that he was at the hotel. I reached back out to the number that I had and was told that I only cancelled the one trip. The person then called me and yelled at me on the phone and is charging me $50 even though I cancelled due to their mistake, their terrible customer ********************** and their unsafe business practices. Obviously I was not interested in receiving a ride and the company knew this. If they were unclear about the second ride, they had all kinds of opportunities to get in touch with me to ask about it. I also find it incredibly unlikely that they just coincidentally chose to send a confirmation text for the first ride but on the second ride sent absolutely no confirmation whatsoever.

    Business Response

    Date: 01/16/2025

    The customer made two reservations from ORd to a hotel and from the hotel to ORD. The first reservation he canceled at the last minute but.. his money was fully refunded, and the second when the driver was already in front of the hotel the customer said he was canceling the reservation, the company's policy says that a reservation can be made at least 6 hours before pick-up. The ride was about $186.39 and he was only charged $50 for the driver's gas.

Fly Limo Service is NOT a BBB Accredited Business.

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