Complaints
This profile includes complaints for Next Level Concrete Coatings's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They performed the service to my floors on 6/23/2025. We followed all the instructions to not go on the floors for a few days. The floor in my garage still had the cement bump variations on it after all there work. We had them come and inspect on 7/18/2025 and they did confirm that the job was poorly done. We asked for a monetary discount refund and they refused and said they are willing to redo it, I am not in agreement that they would do a better job in the **** and asked for money back instead. No one has reached out to resolve my dissatisfaction. THe commutation with this firm has been challenging right from the start and I wish I had not wasted my money in doing this project in my garage and basement spending $5800.00. I have emailed, called several numbers and have mailed letters with pictures to the main company with no response to my request but only to **** and not refund.Please advise.**** **********
Business Response
Date: 09/22/2025
Thank you for your detailed message regarding your recent project with us. We sincerely apologize for the frustration you have experienced with both the installation and the communication process. We understand how disappointing this has been, and we take your concerns seriously.
As noted during our inspection on July 18, we did confirm that aspects of the work did not meet our standards. In line with our warranty and service commitment, our company policy is to correct issues through repair or replacement of the installation. This ensures the floor is brought up to our quality standards and performs as intended over the long term.
While we understand your request for a refund, our warranty does not provide for monetary reimbursement. Instead, it covers the reinstallation or repair of the coating. We remain fully committed to redoing the work to ensure you receive the floor you were promised. Our team will follow stricter oversight procedures during this process to address the issues you experienced and to restore your confidence in our service.
We regret the communication delays and are putting additional measures in place to ensure you receive timely updates moving forward. A member of our management team will reach out to schedule the **** at a time that works best for you.
We value your business and remain committed to resolving this matter by delivering the quality floor youInitial Complaint
Date:08/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
03/01/2025 $3,500 (***** down payment, ***** final payment)The company has been out to fix the initial job x5. 4th attempt caused damage to the asphalt. Employee stated damage was indeed caused by their machinery. Regional manager stqated via text that they did not cause the damage and they are not responsible. Attempted to contact regional director, he (***** *********) will not return my phone calls in attempt to resolve the issue. I am looking for the issue to be addressed. Either the company can send someone to fix the damage, or reimburse me so that I can have a company fix the damage.Business Response
Date: 09/05/2025
Looks like we have fixed the issues with the asphalt. We are sorry you have had troubles with us, but we have been responsive and returned every time you have reached out.Customer Answer
Date: 09/08/2025
Complaint: 23707955
I am rejecting this response because:
The asphalt was not repaired correctly. The company did not hire a certified asphalt company, the attempt was made the **. And there was damaged caused to the frame of the garage door when the attempt was made. The matter is in the process of going to court.
Sincerely,
****** ********Business Response
Date: 09/22/2025
Thank you for bringing your concerns to our attention. We understand your frustration with the multiple service visits and the concerns raised regarding your asphalt. We take all feedback seriously and have reviewed this matter with our team.
While one of our employees may have expressed an opinion onsite, after further review and discussion with our regional manager, we do not believe that the work performed by our equipment directly caused the asphalt damage in question. As a result, we must respectfully decline responsibility for repairs or reimbursement related to your asphalt.
That said, we do want to ensure your original project is completed to our standards. Our focus remains on ensuring the coating itself performs as warranted. If there are outstanding issues with the floor that still require attention, we are committed to addressing those within the scope of our warranty.
We regret that this has caused you frustration and appreciate your understanding of our position. Should you wish to discuss repair options outside of warranty coverage, we would be glad to provide recommendations or connect you with a qualified contractor who specializes in asphalt repair.Initial Complaint
Date:06/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My balance with the company was $2100 for cement work done!I withheld $600 because the work in my opinion was not completed nor did they have enough material for what I had paid for! The real problem is that I wrote a check for $1500 and they electronically took my information from my check without my permission and charged me the $2100! I believe that is fraudulent on the part of this company to do that without my permission or to even call me to discuss!Business Response
Date: 07/01/2025
Hi ******, it looks like the project is completed. Also, our contract states that the balance can be collected by us via ACH. You signed for this on your contract. There is no fraud being done. If you have any questions or concerns, please reach out to our office. Thank you!Customer Answer
Date: 07/08/2025
Complaint: 23522598
I am rejecting this response because: they electronically withdrew from my bank a different amount that I wrote on my check! I disputed it with bank!I received the money back but they withdrew it again without my permission
Sincerely,
****** ********Business Response
Date: 07/15/2025
The total on the job was $3,500 you paid $1,400 down payment the outstanding balance still on this job is $2,100. We do not have anything on file with our service team on what is wrong with the floor. Did you reach out? The balance still needs to be paid. The service is complete and we are willing to help you with any issues with the floor. Here is our service email address - **************************************************************************************************************.
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