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Business Profile

Handyman

The Frankfort Handyman, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I decided to use The Frankfort Handyman for repairs and some upgrading in my house. He put shelves in 2 pantry's and fixed some hinges on my kitchen cabinets. However when he installed the doors for the pantry he drilled in the wrong spot for the k**** and the doors would not open. Admitted he screwed that up. .I decided to have him install a new toilet and vanity in my powder room. He said no problem and gave me a price. I am attaching pictures of what he has done. It is so bad I had to call another company to fix the mess. Paid him in full BIG MISTAKE. He is awful to return calls, texts and I had to chase him down.He said he could repair it in 1/2 hour. However, it should not be repaired or fixed. It should of been done right the first time. At this point I did not trust his ability in home repairs so I didn't want him back for fear that he would make it worse.When he finally did answer I asked for a refund or at least a partial and he said the work he did was worth his price. You can be the judge. Now it is *********** cost me time and $600.00 that I saved to have this done. My vanity is ruined, he could not properly put the toilet in and I had to get a plumber(which I agreed to because obviously he didn't know how to repair the toilet issue. That was an additional $275, the pantry doors look ridiculous with a set of holes that were put in the wrong place that he tried to repair and now I have to get somebody who knows what they are doing. I thought I had someone but ****** learned.

The Frankfort Handyman, LLC is NOT a BBB Accredited Business.

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