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Business Profile

Boat Lease and Rentals

Jet Funn Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Lease and Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 2 ***** waverunners at Jet Funn that I took for evaluation, due to them running poorly. ***** (the owner) told me that they both probably need a new engine. I told him that I will just pick them up, because I will do the repairs myself. Since Feb 14, 2024 I have been calling and texting ***** asking him to please have them ready for pickup. Every time I talk to him, he tells me next week. Or they'll be ready in 2 weeks. He has been telling me that he can't find his paperwork so he doesn't know how much money I owe him for previous repairs. I just want my property returned to me. He has no right to hold my property because of the fact that he does not have his paperwork organized. I am fully willing to pay what I owe him. At this point I really am not sure if they are gone or if they've been stolen or if there was a car accident while he was moving them and they were destroyed. He keeps saying I need to find the paperwork, but I'm not sure why that takes 10 ********* noted below, I paid him approximately $900 as a deposit for previous repairs and he was to find his invoices and let me know what the remaining balance was. That still hasn't happened since February of 2024.

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to rent a boat and during the final inspection they told us we were fine and could head to the office. 5 Min later they called us back to the pier and reveled a damaged Propeller for which they charged us and said it was repairable. When we debarked the boat i looked at the Prop and it was in the same condition as when we left the dock. While walking to the office that gave them enough time to swap out the Propeller and put a damaged one on the boat. The cost of renting the Deck boat is approx. $365./4 hrs . The final amount that we were charged to our credit card was $717.60. We were told the final amount that was going to be charged was $525.00

Jet Funn Performance is NOT a BBB Accredited Business.

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