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Business Profile

Burglar Alarm Systems

PASS Security
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/1/2025 I purchased a home security system from this company and it has been nothing but a headache. Sensors not functioning properly, alarms chiming off in the middle of the night even after being told the sensors were bypassed until they were able to get a technician out to fix the problem. It would take weeks for them to get someone out to my home. They would set appointments for a technician to come out and at the last minute cancel it and state Oh, it would be a charge to send someone out after hours. So basically, you have to leave your home unsecured for days on in. The customer service team are no help at all. This business is not worth anyones time or money. Imagine being charged with an appointment they cancelled or unable to make because their technician got tied up. Youd think theyd make it right.

    Business Response

    Date: 06/11/2025

    We will look into this matter, and carefully review the consumers account, afterwards we will reach out to her to further assist with this issue.

    Business Response

    Date: 06/13/2025

    I provided an in-depth review of the account to the Service Manager and President of the company. After analyzing the situation, we agreed that the clients issues should have been escalated to our Technical Specialist after the issue returned in the beginning of May. We sincerely apologize that we did not uphold our standards and the clients expectations in this matter. As a result, we have issued a credit to the account which will cover the emergency service charges rendered. I reached out to the client by phone and left a voicemail describing the resolution. I also performed a remote check of their system to ensure no further issues appear to be happening at this time.

PASS Security is BBB Accredited.

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