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Business Profile

Vitamins and Supplements

iHerb, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They still have yet to give me my full refund they gave me ***** when I paid ***** give me my f****** full refund what the **** is yall doing

  • Initial Complaint

    Date:06/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered quantity 3 of MRM Veggie Protein with super food on order *********. When I tried the product the first 2 containers had a bad smell and taste, the product was spoiled even though the expiration date is 6/2026. I tried to work with customer service for a resolution and after having sent **** photos as requested the business has not responded. I would like to be credited to my original form of payment.

  • Initial Complaint

    Date:05/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had not received our packages from iherb as they were sent to the wrong address. Iherb kept dragging us in circles about how they were going to handle this delivery. They kept saying, wait 48 hours and again wait 48 hours. We don't understand why. Also we don't understand why they don't contact the shipping company to find out where and why our packages were delivered to the wrong house. This has been a horrible experience with iherb. Before whenever there was a discrepancy the matter was solved very swiftly but now, no. Do they expect us to believe that they can not contact the logistics company to get more information and then relay that to us? Why is this matter taking so long? All we wanted was for our items to be delivered to us.

iHerb, LLC is NOT a BBB Accredited Business.

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