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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 9th of this year, I visited the UPS Store (4801) in ******, ********, to ship my Aurora R11 gaming desktop and monitor to ********, *****. Due to the high value of the desktop, I requested and was provided with $100 in insurance at no extra charge.The monitor arrived on May 12, but the status for the gaming desktop showed that *** never took possession of the package. After waiting several days, I contacted the UPS Store (4801) for an update and was advised to file an insurance claim. A store manager filed the claim over the phone with **** was told that I would receive a check for both the shipping cost and the insurance amount. However, two weeks later, I received an email from *** stating that no payment would be issued, as the package was supposedly delivered after an investigation. The issue is that the claim was filed using the incorrect tracking numberthe monitors tracking number instead of the gaming desktop's. This is suspicious, as I specifically included the correct tracking number in the subject line of my email.Despite this mistake, I have received no further updates, and *** still claims to have no possession of my gaming desktop. This computer is worth $1,376 and contains years of important work and projects.I am requesting that *** either locate the gaming desktop or issue a claim that properly reflects its value so that I can replace it and continue my work. The current situation is unacceptable, and I need resolution as soon as possible.Thank you for your prompt attention to this matter.

The UPS Store is NOT a BBB Accredited Business.

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