Reviews

Review Details

• Review fromTimothy H

  Date: 04/30/2025

  2 stars
  Multiple issues;Started last year early spring when we needed a new A/C unit. The unit we had burned up with wiring issue and it was 24yrs old! It was an American Standard 3-ton Dual compressor unit. I selected Dekalb Machanicals bid to replace with similar unit. After the install I noticed that the new unit was a Luxaire 3-ton single compressor unit. I questioned the salesman and was told that its 24yrs newer and technology has improved?As spring turned to summer 6 weeks went and I get a $600.00 bill from ComEd. I immediately called Dekalb Machcanical to complain, normally the ComEd was about $250.00 . They came out and looked at and told me the A/C was fighting with Gas Heat system. Their solution was to remove a TechMar control unit and replace it with a Taco multilevel control unit. Multilevel because the Gas Heating system has 4 zones. I had asked for an estimate and was told you dont need an estimate.. then 3 months later I get a $3000.00 for that new Taco unit!!!I was told yep that the cost of putting in the new box? So paid the bill and complained !! Then the winter of 2024/2025 came and I found I couldnt keep my house warmer then 66 degs in below zero weather! I really complained and demanded they fix it! Finally ***** ****** came out and looked at it and said this Taco box is wired wrong and 2 of 4 heating zones are not functional. ***** had his person come out with ***** present wire the Taco box properly. Thats just an overview of the exhausting and BS I put up with for over a year! I cannot in good conscience recommend this business to anyone!
  

  DeKalb Mechanical, Inc

  Date: 08/13/2025

  Thank you for taking the time to share your feedback. We truly regret that your experience did not meet the high standards we strive for at DeKalb Mechanical. Its clear from your comments that the process was frustrating, and we understand how important comfort, communication, and trust are when it comes to your homes heating and cooling systems. We take concerns like yours seriously and appreciate you bringing them to our attention. While we are glad the system issues were ultimately resolved, we recognize that the path to that resolution was longer and more complicated than it should have been. We are reviewing this situation internally to help ensure that future projects are handled with better clarity, follow-through, and customer care. We value your feedback and will use it to improve. If you have any remaining concerns or questions, we are here to help and would welcome the opportunity to speak with you directly. Thank you again for sharing your experience. DeKalb Mechanical