Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,368 total complaints in the last 3 years.
668 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction was July *******. I was picking up a prescription from Walgreens, store number *****. I was told my price was $109.38. I handed the cashier my GoodRX coupon for that day, July *******, with the price of $77.88 on it and was told that it wasnt that price? The cashier compared my exact prescription with the exact information on the coupon and it ALL matched. The cashier then looked at me and said all she can do is put the info in and her register tells her the price. I have used ****** for 12 years and have never had this happen. I specifically chose Walgreens for this lower price, but now they say that they dont have to honor it? I could have chosen another pharmacy for less than $109.38, so Im not sure why Walgreens is even allowed to be listed on ****** coupons? I contacted ****** and they state that there is an NDC code that Walgreens uses and if its different than their NDC code, they can charge what they want. To me, its misleading customers and falsely advertising prices to get customers to choose them, then get them there only to find out, the price is way higher?!? How can this be legal? ****** compares pharmacy prices for you, so when Walgreens is telling ****** one price but then changing it once a customer comes in, thats just wrong. Id like a refund of the difference which is $31.50. Thank you for your time.
Business Response
Date: 08/01/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:7/31/25
2. Who resolved:Store Manager *********** *.
3. How resolved:Store Manager *********** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions to service.
4. Customer satisfaction: Yes
5. Compensation given: Refund provided

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
***********************
Fax: ************
Customer Answer
Date: 08/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:07/29/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Repeatedly sends me spam email in violation of state and federal laws. Unsubscribe link on bottom of email does not work, says I am not subscribed. In my account, I am unsubscribed from all mailings. Submitted Walgreens website contact form with Cease and Desist demands to be removed from all email lists on July 9 and second notice on July 24, received no reply from customer support. This is a ridiculous waste of my valuable time to stop this spam. I see many complaints here that this is a known ongoing problem, not solved by management. Cease and Desist from sending me all email.
Business Response
Date: 08/04/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the leadership for handling. The following information was provided as the resolution details.

1. Date resolved: 8/4/2025
2. Who resolved: ******** D., Consultant
3. How resolved: Customer's email adress has been added to the block list. This has been actioned and completed.
4. Customer satisfaction: N/A
5. Compensation given: N/A

If you have any questions, please do not hesitate to contact me.

Thank you,

******** *.
Executive Response Specialist
Customer Answer
Date: 08/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to my BBB complaint #********.

I ACCEPT the response and consider this complaint closed with the BBB, but, since I had to spend so much valuable time to get a simple email opt-out request completed, and they repeatedly ignored my prior Cease and Desist demands, I have lost trust in Walgreens, and I reserve my rights to pursue all other remedies against this business for damages and any unlawful acts.

Sincerely,
****** *****
Initial Complaint
Date:07/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business Name: Walgreens Business Address: **************************************** Date of Incident: July 26, 28, 2025 Customer Relations Case Number: ******** Complaint:I am filing this complaint regarding a recent experience at the Walgreens pharmacy located at the above address. I have been a loyal Walgreens customer for decades, including myself, my wife, and our children, but this recent incident has left me extremely disappointed and financially burdened.I take a prescribed medication (withheld for privacy) at a dosage of 72mg daily (36mg twice a day). On Saturday, July 26, I picked up my prescription and was informed by the pharmacist, Jasmine, that the prescription was only filled for 30 tablets, equivalent to a 15-day supply. She advised that my provider would need to call in an additional quantity of 30 tablets to complete the full 30-day supply. I was charged a $40 copay for the 30 tablets and was sent on my way.On Monday, July 28, my provider called in the remaining 30 tablets. I received a notification from Walgreens that it was too soon to fill the prescription, which I understood. However, when I called the pharmacy to confirm that I could pick up the remaining 30 tablets in two weeks, I was told I would be charged another $40 copay, bringing the total to $80 for a one-month supply that normally costs me $40.This was never explained to me at the time of the original pickup. Had I known, I would have waited the two days to have the full 60 tablets called in at once, avoiding the double copay. I contacted *****, my insurance provider, who in turn contacted the pharmacy. Optum informed me that Walgreens insisted this was their policy and refused to make any accommodations.This situation is not only financially unfair but also medically unsafe. I feel Walgreens has failed to act in good faith and has prioritized policy over patient care. Refund my original $40 or waive the second $40 copay.
Business Response
Date: 08/01/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager t for handling. The following information was provided as the resolution details.

1. Date resolved: 7/31/2025
2. Who resolved: Pharmacy Operations Manager, ****** *.
3. How resolved: The customer will be refunded the $40 during their next visit.
4. Customer satisfaction: Yes
5. Compensation given: Copay Refunded

If you have any questions, please do not hesitate to contact me.

Thank you,

**** *.
Executive Response Specialist
*********************
Deerfield, IL 60015
Fax: ************
Customer Answer
Date: 08/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:07/27/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly asked Walgreens to stop sending me emails soliciting my business. I have exchanged more than a dozen emails with various customer service representatives from **********************, most repeatedly asking me for my name, phone, address, and email so they can identify my account.The latest response from Walgreens told me they had "released the account" associated with my email address. I received that email at 11:12 am today, Sunday, July ***** 11:40 am today, Sunday, July 27 I received another email advertisement from Walgreens titled "? 7 Days of ************** Starts NOW!"So whatever they did to my account, did NOT stop the Unsolicited Commercial Email advertisements.The Account/Order/Tracking Number I provided is the Walgreens Case Reference # they assigned to my complaint: Case Ref# ********
Business Response
Date: 07/30/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the **** Department for handling. The following information was provided as the resolution details.

****** resolved: 7/22/2025
2. Who resolved: ECOM Issue Resolver, ******** *.
3. How resolved: A hard block request was processed on 07/30/2025. An email was sent to the customer advising to allow 10 business days for the emails to stop completely.
4. Customer satisfaction: Unknown
************** given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

**** *.
Executive Response Specialist
*************************************************************
Fax:************
Customer Answer
Date: 07/31/2025

Complaint: 23660875
The business response was:
1. Date resolved: 7/22/2025
2. Who resolved: ECOM Issue Resolver, ******** *.
3. How resolved: A hard block request was processed on 07/30/2025. An email was sent to the customer advising to allow 10 business days for the emails to stop completely.
4. Customer satisfaction: Unknown
5. Compensation given: None

How did they "resolve" the issue on 7/22 but didn't process the block request until 7/30?
Another worthless and misleading response.

Sincerely,

****** ****
Business Response
Date: 08/01/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the **** Department for handling. The following information was provided as the resolution details.

1. Date resolved: 7/30/2025
2. Who resolved: ECOM Issue Resolver, ******** *.
3. How resolved: A hard block request was processed on 07/30/2025. An email was sent to the customer advising to allow 10 business days for the emails to stop completely.
4. Customer satisfaction: Unknown
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

**** *.
Executive Response Specialist
*********************
Deerfield, IL 60015
Fax: 256-389-3763hy here...
Customer Answer
Date: 08/04/2025

Complaint: 23660875

I am rejecting this response because even though Walgreens updated their earlier response to correct the "Date resolved" error, and the problem continues to be unresolved.
===========
1. Date resolved: 7/30/2025
2. Who resolved: ECOM Issue Resolver, ******** *.
3. How resolved: A hard block request was processed on 07/30/2025. An email was sent to the customer advising to allow 10 business days for the emails to stop completely.
4. Customer satisfaction: Unknown
5. Compensation given: None
===========

I filed my first complaint with Walgreens on 07/21/2025, 10 business days ago.
I have an email from ************************************* dated 07/21 @3:43pm stating that my account had been deactivated.

And yet since 7/21 I have received nine (9) emails from Walgreens that are advertisements.
I received two advertising emails from Walgreens yesterday, August 3, 2025!

Why were they sending advertising emails to an account they said was deactivated on 07/21/2025?
That's along with all of the emails we exchanged concerning why they were still sending me the advertising emails.

The US CAN-SPAM Act requires the sender include an Opt-Out of receiving future emails, which the emails from Walgreens includes.
But the CAN-SPAM Act also requires them to honor the Opt-Out request within 10 business days.
And now they're saying they need more time to resolve this problem, even though we are past the ******************************************** Unsolicited Commercial Emails?
I reject their current response, as they have lied to me multiple times about when they will stop sending me advertisements, and I have no confidence that they will ever stop.

Sincerely,

****** ****
Initial Complaint
Date:07/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My fiance went to walgreens in ********************** and initiated a $400 money transfer to me, for my birthday. She paid the lady at Walgreens for the ********************* and then called me with the 10 diget number on the sales receipt that I would need to receive my funds. So I went to walgreens in *********** ** to pick up my birthday money and they lady that works at this Walgreens said to me, we only cash western union up to $300. and she wouldn't help me. So I asked the manager and he said yes, its a big problem with walgreenes and *************. Walgreens can sell western union money transfers all the way up to $7000, but when the customer goes to cash in on the transfer they can only get $300. He said so many people are mad about this and he didn't blame them. So now we have a transfer still in progress for $400 that I cant pick up because you at Walgreens only pay out to $300. So I have been to every walgreens, walmarts, grocery stores etc and no one can help me because the receipt says walgreens to walgreens only. So no one has an answer so we just lost $400. Not only that but my time and a whole tank of gas running from store to store trying to get me money. Walgreens is a large corp and they got that way by taking care of us, the customer. I need to be allowed to go to one of the stores in ******************** and them raise the limit to $400 this one time for me and I will never do this through walgreens again.
Business Response
Date: 07/31/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 7/29/25
2. Who resolved: District Manager *****
3. How resolved: Emailed customer and provided a list of ************* locations that provide payouts of $300 or greater
4. Customer satisfaction: N/A- Customer never answered phone, returned calls, or responded to the email.
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
*****************************************************
Customer Answer
Date: 08/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:07/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a ***** gift card for my birthday purchased on ****** for $100. I went to use the gift card at ***** on 7/19 and was told it had zero balance. I called the Macys number on the back of the card and was told the card was not active and I had to take the card to Walgreens to be activated. I went to Walgreens and was told there was nothing they could do. I showed the receipt that said it was activated and the amount and told them the situation and was refused any help or compensation or to even try and activate the card which was my request. I was told by manager ********? to call Macys and Macys would have to call them. I called Macys again today and was told this card was void and should not have been sold. I asked Macys to replace the card but they would not stating it came from a third party. I tried calling Walgreens with ***** customer service on the line but was unable to connect both of them to talk as Macys stated Walgreens was responsible for the faulty card. I also talked to other people who have had faulty gift cards purchased at Walgreens. This Walgreens in particular is selling scammed gift cards on a regular basis.
Business Response
Date: 07/30/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Walgreens Gift Card Partner for handling. The following information was provided as the resolution details.

1. Date Resolved: 7/30/2025

2. Who resolved: Walgreens Gift Card Partner

3. How resolved: Walgreens Gift Card Partner investigated the reported gift card issue. It was found that the card that was purchased and the card the customer provided did not match. ********************** Gift Card Partner has moved the funds to the card the customer has in hand.

4. Customer satisfaction: Yes

5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

**** *.

Executive Response Specialist
Customer Answer
Date: 07/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** **********
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/21/25 Someone elses Medication received. A **** ****** Their medication was DULOXETINE ** 20 MG GAVE ME THEIR MEDICATION INSTEAD OF MY OWN
Business Response
Date: 07/28/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

****** resolved: 7/22/2025
2. Who resolved: Pharmacy Manager, ****** *.
3. How resolved: The Pharmacy Manager apologized to the customer and provided the correct prescription. The appropriate action has been taken.
4. Customer satisfaction: Yes
************** given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

**** *.
Executive Response Specialist
*************************************************************
Fax:************
Initial Complaint
Date:07/21/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My doctor prescribed ******* weight loss injections nearly 2 months ago due to my diabetes walgreen kept declining my prescription for no reason other than an insurance issue which I verified was not the case with my insurance carrier plus they were charging me over $1,000 for the medicine that cost $40 or less. I switched to a mail order pharmacy which they are ready to move forward but Walgreens will not release or transfer the prescription Optimum RX has made 2 requests and Walgreens has failed to respond this is negatively impacting my health and I am not obtaining the benefits recommended from my doctor
Business Response
Date: 07/24/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 07/24/2025
2. Who resolved: District Manager, **** *.
3. How resolved: I explained to the customer that due to her script initially being oos, the price saw did not include her insurance. I notified her that she can always reach out to the pharmacy staff during normal business hours if there is ever any questions regarding the price of her medications.
4. Customer satisfaction: The customer was very satisfied
5. Compensation given: The customer did not want any compensation, she only wanted to pick up her script.

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a veteran spouse and Tricare beneficiary in ******. Walgreens was my only local, in-network option for compounded prescriptions medications that are essential and covered by my insurance.Both the Wasilla and *********** locations are severely understaffed. At *******, systems frequently go down, staff are overwhelmed, and there are days with no pharmacist available. On 7/15/2025 I was made aware the Eagle River pharmacy, where I filled three compounded prescriptions, lost its only compounding pharmacist. I was told theres no district manager in ******, so no one is authorized to hire or train a replacement.Even worse, I was never notified that my prescription wouldnt be filled. I only found out when I called to follow up a week later. This left me scrambling to find alternatives none of which are covered locally by my ************* Im being forced to pay hundreds out of pocket for meds that should be covered. This is a massive burden on my family and others in remote areas especially military families like mine who depend on Tricare.Desired Outcome:Walgreens must:Acknowledge the pharmacy service collapse in ****** Restore access to compounded medications Communicate proactively with patients about disruptions Reestablish leadership and staffing to meet patient needs
Customer Answer
Date: 07/21/2025
Walgreens address is: ****************************************************;
Business Response
Date: 07/24/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our Leadership Team for handling. The following information was provided as the resolution details.

1. Date resolved: 7/23/2025
2. Who resolved: District Leadership
3. How resolved: District manager ***** spoke to the patient and apologized for her experiences at both locations and the overall lack of communication. ***** addressed some of the staffing concerns she mentioned and will provide feedback to the locations' Store Managers. District manager ***** also informed the patient of our current status for compounding and let her know we will be in touch once the team is ready to compound.
4. Customer satisfaction: Yes, the patient was appreciative of the call and let me know she will keep her business with us. She informed me that she just wanted to be sure her feedback was heard and the company knew how the Alaska community relies on Walgreens.
5. Compensation given: No

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
*********************************** *************, AL *****
Fax: ************
Customer Answer
Date: 07/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:07/20/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Walgreens online reward system calculates rewards earned from purchases. It uses the word estimate which allows them to mislead customers and not honor the rewards promised. When confronted with screenshots of the website which say you are earning a certain amount of reward for online orders, which do not get awarded upon pickup, they say they used the word estimate. There is no way for customers to know which rewards are real and not and they are only told after the purchase is made.
Business Response
Date: 07/24/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved: 7/23/2025
2. Who resolved: ECOM Issue Resolver ***** *.
3. How resolved: Rewards were added to the customer's account in the amount of $50.
4. Customer satisfaction: Satisfied
5. Compensation given: Rewards.

If you have any questions, please do not hesitate to contact me.

Thank you,

****** *.
Executive Response Specialist
******************
*************,AL 35661
Fax:************

Customer Answer
Date: 07/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******

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