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Business Profile

Changing Tires

RNR Tire Express Midwest

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Changing Tires.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a set of 22 inch rims and tires from RNR 5/29/25. They had the rims but I had to wait a day for them to get the tires. With that they called me and told me they were ready to be placed on my vehicle. I paid almost $400 upfront for the first month payment. Being excited for having rims on my vehicle I got to apply tire shine to the tires. (This is literally 2-5 minutes after leaving RNR) as spraying my tires I see a deep scratch on one of the rims as if someone had recently dropped it. Mind you these were brand new wheels and tires fresh out the box. I go back to RNR talked to the manager “*****” he takes pictures and tells me he’ll contact insurance and see what they say. That was may 29th as of June 16th still nothing so I took the initiative & called him he says “I haven’t called them yet but I’ll call them today” I ask what’s the potential outcomes? he says “they could either refund a payment or do nothing” after spending what’s going to be roughly $4,000 for damaged goods while be treated by staff as if it’s not a big deal is a very hard pill to swallow. I want the contract to be voided and keep the rims

    Business Response

    Date: 06/26/2025

    Hi ******! 

    I am sorry about your recent experience and we take your concern with high regards. We can definitely replace that wheel with no problem. I have verified that it is available and have taken upon to go ahead and order the replacement wheel for your vehicle. The wheel will be coming out of California so it will take about 5-7 business days for shipping to arrive in Decatur and then we can install. We will also credit your account a months payment for the timeframe it took for resolution. We hope that this satisfies your concerns and we look forward to keeping your business. Please let me know there is anything else we can do. 

    Thanks, 

    ******* ******** 

    RNR Tire Express 

    Customer Answer

    Date: 06/28/2025

     I am rejecting this response because:


    So the car that I had the wheels on the engine locked up on it. With that said I have a different vehicle could just give those rims and tires back and exchange them for wheels that fit my new vehicle which I already have tires for? I checked the website and found a set that I like already. Thank you for the empathetic & courtesy response. 

RNR Tire Express Midwest is NOT a BBB Accredited Business.

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