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Business Profile

Asphalt

Paveright Asphalt and Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asphalt.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They Came to me and offered me a deal to do my front drive. They even started the job. They dug out the top of my driveway and put the old black top behind my **** and put new stuff down. They stopped working and said their truck broke down. They would be back next week. I called the next week and was told the repair guy was having trouble getting the part. They said they were told it would be about 3 weeks. I called after 3 weeks and the phone wasn't working.

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, May 4, 2024, I was approached by ****, who claims he represented Paveright Asphalt & Masonry, in front of my house who noticed cracks in my driveway. He said that since they were going to have trucks in my neighborhood on that Monday, May 6th, he offered to lay asphalt down on my entire driveway for a cost of $3,000 with a warranty of 7 years. Since I saw no trucks in my neighborhood on May 6th, I called the number from the business card **** left with me. The man on the other end asked for my address and so later ****, with his crew and trucks, did not show up at my house until 4:00pm that day. It only took them one hour to lay down the asphalt. I had to run to the bank because **** said he could only pay the workers in cash. I handed **** $3,200 in cash ($200 tip included). Before they left, I asked **** when would I receive a written contract or paid invoice that also has the 7-year warranty written into the document? He said I should see it in my mailbox in 5-7 business days. Well, those 5-7 days have come and gone and still no written paid invoice. I have since called the number 3 times and each time I talked to the same man as the first time, and he said I would be receiving the invoice with the last time I spoke to him being May 29, 2024. I have received nothing from them. I called again today as I write this complaint and now there is a message telling me that the number has calling restrictions, and the call cannot be completed. So now there is radio silence and all I'm seeking is a written guaranty of the 7-year warranty in the form of a paid invoice and it looks as though I will not be getting that satisfaction. They have no intention of fulfilling my simple request.

  • Initial Complaint

    Date:05/09/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 4/24/24 Was quoted 11k for full driveway ashalt and backyard complete destroy and ashalt. Was charged the full amount they only did resurfacing of drive and backyard. Ashalt already coming apart in many places also many plants and weeds are growing thru the ashalt since it wasn't installed properly. Called many times and they act like the never heard of me. Try to give them a review but not sure if they even registered company only can find them from the website from flyer.

Paveright Asphalt and Masonry is NOT a BBB Accredited Business.

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