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Business Profile

Storage Units

Metro Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My property was Damaged while in there care of me paying them to keep it safe and well kept so I lost out more then anything furniture clothes appliances etc and I was forced to pay a insurance coverage that didnt cover any damages done to my property and I want to be reimbursed for all of my property

    Business Response

    Date: 06/09/2023

    We have been in contact with Ms. ********** We will dispose of her abandoned belongings and waive the balance on her account when she signs and Abandonment Agreement which has been sent to her.

    Customer Answer

    Date: 06/19/2023

     
    Complaint: 20124693

    I am rejecting this response because:
    I have not received any resolution for this issue
    Sincerely,

    ******* Christmas

    Business Response

    Date: 06/28/2023

    We have unsuccessfully attempted to reach an accommodation with Ms. ********** despite several attempts at outreach from us. Section 7 of the lease agreement which Ms. ********* signed covers the issues in her complaint. Metro is not a warehouseman engaged in the business of storing goods for hire The Lessor exercises neither care, custody, nor control over the Lessee's stored property. Lessor shall not be liable for loss damages or injury caused by any reason whatsoever, including but not limited to theft,water, fire, mysterious disappearance, mold, mildew, vandalism, smoke, flood,hurricanes, rain, tornadoes, explosions, rodents, insects, birds or other animals
    We understand her frustration, and will waive her outstanding rent, which continues to accrue, as well as pay for the disposal of her goods, when she signs the abandonment agreement which was already sent to her.

    Customer Answer

    Date: 07/13/2023

     
    Complaint: 20124693

    I am rejecting this response because:
    I want my damage items paid for and I been told the property manager I was done with the unit 2 months ago 
    Sincerely,

    ******* Christmas

Metro Self Storage is NOT a BBB Accredited Business.

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