Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security Guard Training

AGB Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guard Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 15, 2022, I paid for a two day virtual course with AGB Institute in the amount of $60.I was supposed to receive an email regarding the class one business day before the class, which was scheduled for October 31st and November 1st. That email was never sent. Nevertheless, I logged in to my account in the morning of Monday October 31st, hoping to still be able to attend class.The class was apparently cancelled as I found no record of my purchased course, although I was clearly able to see pending classes for a least 3 days post payment transaction. Therefore, something awry happened between October 18th and October 31st. I was disappointed to not be able to take the class, especially as I was already anxious about the possibility of cancellation. But I'm downright appalled at the possibility that this is a scam. I have been unsuccessful in contacting customer service by email or phone. No one answers the phone and it's been over 48 hours since I submitted an email for a refund. I want my money back immediately. I'm assuming AGB Institute is affiliated with or the same as ************************** since they have the same address. I also called them at ************, to no avail. Supposedly, in their refund policy statement, a full refund will be sent in the event of cancellation, however I have not seen it yet and without a response from customer service to confirm, I will not wait and assume. If the refund is received before this complaint is acknowledged, I will adjust my comment, but not until then because I have zero confidence is this company right now.

AGB Institute is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.