Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/ Madam I' am *aking a CNA class now a* nirvana institute loca*ed on a wes* campus a* Madison ******* **. When i reques* for my 2 refunds a school refuse giving *o me. I have been discrimina*ed, disrespec* and *aking advan*age on me, fooling me. I am no* comfor*able anymore, i* 's affec*ing my men*al heal*h *ha* s why i decided *oday no* going anymore in *ha* school. This is my second *ime for coming *ake a CNA courses in *ha* school. A firs* *ime I come, before I make a paymen* I *old *hem *o explain every*hing slowly and clearly before i make my paymen* bu* I never been *old abou* paymen* plans. They made me paid in full a same day, which was $1600.00 plus a fee of CPR wich was $50 i never *ake *ha* course and never been refunded. I paid for a background check *oo.. When Covid 19 s*ar*ed I was obliged *o drop i* on a 3rd week of program. When I came back on July, 28*h 2023, *hey made me paid in full again $1600.00. I heard *he res* of s*uden* saying *ha*: when you make a paymen* plan you can leave any*ime when you don'* wan* *o con*inue a course anymore and *hey will never charge you: when I heard *ha* i was so chocked. When I go home, I checked all my old documen*s and found *ha* effec*ively i paid in full and never finish all my courses because of Covid 19, and a school kep* my money and never refund me, nor use *ha* credi* for my recen* *ui*ion and made me pay a full *ui*ion again. On Monday, Augus* 14*h 2023, when i wen* *o a office *o complain abou* i*, *hey *old me now, same *hing *he res* of s*uden* was *elling me before: , and *hey canno* use *ha* for credi* and i canno* ge* my refund.. When I ask *o speak. wi*h a supervisor, *hey *old me *ha*, *hey will give my number *o a coordina*or *o call me. When I did no* hear from her, I sen* a email *o a school, 5 minu*es la*er, she called yelling a* me saying *ha* *hey will never use *ha* for credi* and i will no* ge* a refund and I can go complain anywhere I wan* or *ake a lawyer and i* will never change any*hing. She hur* so much my feelings. When I was complaining in a office, *hey was saying *ha* *hey did no* unders*and wha* I was saying, bu* when I was making my full *wo paymen*s *hey never said *ha* *hey can * unders*and wha* I was saying. They don * know how hard I worked *o ge* *hose money. Life is no* easy for me. Please Better Business Bureau, I need your help *o resolve *his ma**er and *hanks in advance, I really apprecia*e i*.

  Business Response

  Date: 09/18/2023

  This correspondence is in regards to complaint ID ********. Thank you for submitting ****** Diabbou ******** complaint and although our notification from the BBB states that this complaint has now been closed, this is our first notification regarding this matter.
  Here at Nirvana Institute ***** we offer accelerated and fast pace courses. Additionally, we work very hard to make sure all students, much like ****************, fully understand our policies and procedures PRIOR to the starting of our programs. 
  On numerous occasions our staff attempted to explain to ***************** our polices. This student failed to understand that our policies and procedures are in place for the protection of our company. *****************, took our classes twice. 
  Nirvana Institute ***** administers grades on a weekly basis (Thursday) so that the student can always be aware of their grades/status at all times. After a few weeks of attending our classes, ***************** learned that she was not passing the course. During orientation the students are made aware and they sign documents that states they must successfully pass the course with an 82% or above to be deemed successful and receive a Certified Nursing Assistant Certification. Unfortunately, ***************** was only at 65%. After the student learned of her grades she requested a refund. Unfortunately, we explained to the student that you cannot take a class, find out that you're failing the class and later request a refund. ***************** was well beyond the refund window. Again, this was ***************** second attempt to take the *** Course and both attempts she was not successful at achieving the 82%. Furthermore, the student was never released from the class, the student herself decided to stop coming to the class. We do apologize that ***************** feels slighted, however, we do not offer free classes.
  
  Kind regards,
  *****************************

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20476395
  
  I am rejecting this response, why all those lie? that s have nothing to do with my score. That s 100 percent not true. I have nothing to gain by lying, my parents gave me a very good education. I am a mature, honest and I believe  in God. I will not gain nothing by lying and i believe also in Karma. If I was a dishonest person, I will never be a US citizen. It s almost 20 years I am in ***, i never get a bad record and still have a very good background. I always have a very good reputation and I am proud of that. I understand now why it took you so long to answer this complaint, because you guys was looking a way, how you can fabricate a lie, so that better Business bureau can trust you.

  
  Sincerely,
  
  ******************* ******