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Business Profile

Monuments

LJW Monuments LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother passed away in December 2024, ****** Funeral Home referred me to ****** ****** of LJW MONUMENTS. Ordered and paid for a silver flat headstone for my mother in the amount of $2086.55 immediately. Sometime in April, I reached out to ****** to determine when my mother's headstone would be set at her burial site? ****** informed me that the Cemetery only allowed all he headstones to be set starting in May of each year. She then called me again to share that I had chosen the wrong headstone for my mother because where she was buried required and only accepted Bronze headstones in that section. I reached out to *******************************, ******************************* ************* to confirm. I spoke to staff and the Director, ******************** he shared that ****** should have done her due diligence in making sure all things were ready to be completed. At this point, the only thing that ****** provided was the bill and a printout of what my mother's headstone would look like. ****** told me that I would have to order a complete Bronze headstone for another $3000. 00, dismissing what I had already paid. I tried to utilize the silver headstone by donating to another deceased family member at the same cemetery. ****** told me that it would take another $240.00 +$725.00, nearly another $1000.00. After hearing from Mr. ********* and realizing what ****** didn't do, but is trying to have me paid for her enormous mistake, I told her that I wanted a complete refund. She ranted through an email about how great she is to her customers and that the only monies that I was entitled to was only $650.00. At this point I am seeking assistance from you all to encourage ****** of LJW MONUMENTS to refund my $2086.55 so that I can move forward in obtaining a headstone for my mother. Your help would be greatly appreciated. Thank you,

LJW Monuments LLC is NOT a BBB Accredited Business.

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