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Business Profile

Mailing Services

THE UPS STORE 3173

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 16, 2023, I shipped a package at the *** Store at ************************************* in ******* for $26.65. The destination information was clearly printed in the package in large block letters (Picture in supporting documents). Later, I was called that the packaged was returned due to incorrect addressing. I went to the store to see what the issue was, and it turns out the agent of that store put a different address than the one I had clearly written. That new address was incorrect. When I suggested that they should resend the package at their expense I was told I would have to pay full price again. They claimed it was all my fault since in the payment process using a small computer screen, I confirmed the wrong address when paying. I believe this unacceptable to blame me for a mistake that they made. I took the package back home and contacted the *** Store company via filling in a form on their website on May 27, 2023 and later responded to follow up e-mails from them. That resulted in the *** Store saying they had no responsibility in the mistake, and it was all my fault. Therefore, they will not reship the package unless I paid the full amount again. Their mistake in putting the wrong address has caused me several inconveniences. For starters, my package was never delivered. I had to take time out of my busy day to return to the store to pick it up. I also had to spend time filling in webforms and e-mails looking for some compensation. All I have been asking for is for them to reship the package at their expense.

THE UPS STORE 3173 is NOT a BBB Accredited Business.

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