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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My package 1ZC1R5290341275511 expected delivery today. To my P.O. Box address **********************. Upon checking the tracking app. It stated it was refused. I immediately reached out to *** to find what happen because I did not refuse it. They called me *********** and stated it was no refused that can not deliver to a PO Box this is a lie because I ordered the wrong size and it was delivered with no problems. I asked if I could pick the package up form *** she stated it is closed. 1:00pm

    Business Response

    Date: 01/20/2025

    This review was not for *** Store 3571 and that tracking number is not our shipper number. Please call *** 1800PICK*** to find this package.

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was shipping a laptop back to a former employer who provided me with the label and packaging to ship. The label was a bit older (since my end date with them was extended) and I was questioning if I needed to purchase a new one, but the UPS store scanned and accepted it, and provided me with a receipt. Great! One less thing I had to do. However, the package was then taken to a local sorting facility in ******* and is now just sitting there. ZERO updates for 2 weeks, or attempts to contact me or the recipient about any issues. I tried calling the customer support hotline FIVE different times to try to get information - and from what I can piece together the package was flagged for "Fraud" (assuming the label WAS expired, and nobody told me that when I dropped the package off). I asked what I need to do to get the package released - I'll buy a new label right now if that's what I need. But NOBODY had an answer. I was given multiple different phone numbers - who gave me more phone numbers... one was disconnected, and another was an ANSWERING MACHINE. I left a message. No callbacks. I opened a case with the online form... no reponse. I emailed ****************** no ************ is *** legally allowed to just hold personal property worth ~$1k and NOT contact the sender or receiver?? This is absolutely terrible handling of business on their part. I refuse to ever do business with *** myself (as a business owner) - and will advocate the same to everyone I know.

    Business Response

    Date: 10/31/2024

    We apologize that the hub held on to your package. At the UPS Store (****) our job is to make sure a UPS driver picks up the package and that it is delivered to the hub for delivery. If it is held there, then it is a corporate issue governed by *** corporate, not ****. You can call 1800PICKUPS or contact the originator of that label to file a claim. The fact that you see movement in the system means that any coverage purchased by the entity generating the label should be applicable for a claim. The originator of the label (the company that sent it to you) must file the claim only. As a drop off area, the **** is not responsible for the movement of the item, rather that the driver picks it up and takes it out of the store. Since the item was picked up and has been sitting at the hub, the originator of the label should file a TRACER.

The UPS Store is NOT a BBB Accredited Business.

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