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Business Profile

Grout Repair

Sir Grout

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grout Repair.

Complaints

This profile includes complaints for Sir Grout's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sir Grout has 2 locations, listed below.

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    • Sir Grout

      2502 N Clark St #314 Chicago, IL 60614

    • Sir Grout

      2451 N Clybourn Ave Unit 12 Chicago, IL 60614-1986

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Sir Grout company provided cleaning and caulking of the marble tiles in my bathroom. Other work was done in kitchen and mudroom. In general I was happy with the results of their work.The work was done on May 9, 2024. In December 2025 a stain showed up on the marble tiles around the bathtub. All seem to stem from the grout between the tiles and the tub. I contact the company, they came removed the caulking, tried to "dry the tile" but nothing change in the stains on the white marble tiles. There was no change in using cleaning products. The only one I use is what I bought from Sir Grout. They tried to lie that the stain was there before, that it is my fault because I used some chemicals. None of this is true. I tried to contact them to give me some direction or advice on how to proceed with solving this problem. One time they answered and said this is not covered in the warranty. I think some of it should be covered. I should get some advice how to solve this issue. I asked for estimate if the tiles needs to be replaced, and there is no answer at all to my emails. Company like that should have some responsibility for their work. As a costumer I feel disrespected and totally abandoned with this problem.

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