Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cyber Security

Trustwave

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cyber Security.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VirusTotal (an aggregator of security vendors) reports that Trustwave is classifying my website ************************** as "phishing"...This is absurd. It is a single page website, exactly like the other eight I maintain and have listed on LinkedIn.Phishing is an attack that tries to steal your money or your identity by tricking you into revealing personal information; such as credit card numbers, bank information...ExoEdTech SmartLabs, is just a project**************************From my point of view, this is not just a false positive, but a clear discrimination against subdomains hosted under "*******"...On my LinkedIn profile I have 8 references that are classified as companies because no other options were created by whoever programmed the site.**************************************** fact, there is one (1) foundation, two (2) research projects, and a couple of startups.All 8 sites are hosted on free providers (7 on ************ and 1 on Free Hostia).All 8 sites are single page sites published on WordPress.All 8 sites have valid SSL certificates and are accessed via https.All 8 sites use the same template, the same plugins, the same configuration - without exception.And I haven't changed anything since it was published.There is nothing hosted that could be considered dangerous, threatening, or phishing...I personally wrote all 8 and I challenge any person or institution to prove otherwise.Some "security" vendors, such as Trustwave, are acting irregularly, trying to get the market's attention in an immoral way. I would say, illegally.If you accuse a person, an institution or even a website of "phishing", you have to prove it.Because if you accuse without proof, you are committing a crime.What Trustwave is doing is fake news.A legitimate company, or even a company that wants to appear legitimate in the marketplace, should not be doing this.

    Business Response

    Date: 03/03/2025

    Hello, our support team has responded to this user and removed the flag against their site. I've attached the email where we notified the user as such.

    Customer Answer

    Date: 03/04/2025

     
    Complaint: 23008891

    I am rejecting this response because:

    About: "Hello, our support team has responded to this user and removed the flag against their site. I've attached the email where we notified the user as such."

    ******************** platform is not trustworthy and has once again accused my site of practicing "Phishing"

    *******************************************************
    1/94 security vendor flagged this domain as malicious
    *****************
    *******
    Trustwave Phishing

    *************************************************************************************************************
    1/96 security vendor flagged this URL as malicious
    **************************
    *****************
    Trustwave Phishing

    If you claim or accuse someone, a company or even a website, you have to prove it.
    No platform has the right to be inconsequential...

    Best Regards,
    ** ****
    ****************************
    **************************************

    Business Response

    Date: 03/05/2025

    Please see attached for additional communications with the user. We are actively responding and working with them to ensure their URLs are no longer flagged.

    Customer Answer

    Date: 03/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ** ****

Trustwave is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.