Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Braids

StylesbyMurda

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Braids.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an appointment through the provider's website on March 25th and paid the requested deposit to hold my appointment. We discussed the ad-ons I would like through text message. The provider then on April 25th, at 3 am, 5 hours before my appointment, cancelled my appointment through the website (I got an email) and then blocked my phone number. This business has stolen money from me and is not responding to my requests to be refunded.

    Business Response

    Date: 04/29/2025

    Its simple, we talked over the phone and she asked to reschedule, didnt come to the second appointment but my site says deposits are non refundable. Crazy in all reality this is a false claim to begin stuff this business is not even stylesbymurda

    Customer Answer

    Date: 04/29/2025

     
    Complaint: 23248939

    I am rejecting this response because: I have never spoke to this provider over the phone. She has ignored all of my calls. I have provided the photos of the only conversations I have had. I never asked to reschedule, This is my first, and only time I have ever booked with this provider. I have provided the text messages requesting information to send my deposit, as well as requesting a refund since I did not cancel my appointmeny. I recieved an email at 3 am the day of my appointment, and there has been no communication between me scheduling, receiving an appointment reminder email the day before, and then the cancellation email. The instagram where I found this stylist says Stylesnymurda (screenshot attached) The website says styles by Murdal. Pretty irrelevant to the situation at hand, as I am reporting the correct provider regardless. 

    There is absolutely nothing false about my claim. I am owed money for a service that was cancelled on me at the last minute, I have provided all of the proof. It's $25, I am not even upset about the money, it's the principal. As a business owner, I would have accepted you offering me another time or day, but cancellation and then not responding to anything is unprofessional and rude. 


    Sincerely,

    ******* ******

    Business Response

    Date: 05/01/2025

    We spoke on the phone in which this was days ago if I knew all this would happen I would have recorded the call

StylesbyMurda is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.