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Business Profile

Beverage

Phusion Projects, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase via Four Loko's merch shop (one of their companies) on November 4, 2023. I received the package on November 13th and opened it immediately to find that the sticker pack was missing and one of the hoodies was the wrong size. I replied all to the delivery email (as it said to do) and explained and after a couple days I hadn't heard back so I followed up. (Note at the time I was more worried about the hoodie so I didn't mention the stickers) I never got a response again. Since then I have chatted with people on Instagram, sent messages on ********* LinkedIn, and via my other email address and even via the contact form on their website. I don't see any scenario where none of these messages were getting through and I truly was starting to feel annoying but now it's Christmas and I don't have a gift I ordered almost 2 months early. I've also spent an absurd amount of time trying to get in contact with the company. If you could please help me to either get a refund or the items I paid for I would greatly appreciate it. I attached many screenshots and emails.

Phusion Projects, LLC is NOT a BBB Accredited Business.

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