Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October,2022, I had my car repaired, 2016 sec Cadillac at *************** in ********************. Ive have been with forever car ins for approximately 2 yrs. Paying over $60 per month. My repair bill was $598. With a $250 deductible. B &L auto repair tried several times to reach forever car ins and was put on hold for one half to one hour at a time so I called them and give them their number to call B&L back after waiting an hour to talk to them. They told ***** they would pay them $300 on the bill but nothing has ever been paid so I cancelled my contract with them they were nothing but a scam, Im 81 yrs old and I hate to betaken advantage of, maybe you can do something about this, please try, thank you!

  Business Response

  Date: 03/01/2023

  Hello *******, 
  
  
  Your claim from 11/30/22 was approved and payment was authorized. Your shop requested 2.1 hours for labor,  $289.85 for the evaporative emissions canister, which was adjusted to the **** of $282.52. The shop also requested $102.76 for the purge solenoid, which was adjusted to the **** of $72.16. There weren't any other repairs requested.
  
  The payment was issued to the shop on 12/1/2022 and was sent via fax. The claim was eventually closed in Assurant's system because the shop never ran the credit card for payment. They also did not contact Assurant to follow up on the Payment Authorization. Ive attached a copy of the Authorization summary that was sent to the shop. Please feel free to contact me with any additional questions. 
  
  
  Thank you, 
  
  
  ***************************
  Director Of **************** And Support 
  *********************

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue pertains to refusal to cover damage to a non covered part that was the result of a covered part failing.Under non covered parts page of contract, On Page 4 section 7 titled, consequential damage subsection b states breakdown of a covered part resulting from a non covered part. However, coverage will be provided for the failure of a non covered part resulting from a breakdown of a covered part.My non covered part is the carpet that is destroyed by the cars antifreeze draining from the heater core, which is covered under the warranty.Additional back story.Car was in shop for the heater core not functioning properly about 1 and a half years ago and the warrant company refused to replace it then so we had the system flushed instead.Now it failed completely and destroyed the carpet as it dumped the antifreeze and ForeverCar is refusing to remedy the issue with the carpet claiming the carpet is not a functioning part of the car and only cosmetic and therefore they are not obligated to at the very least have a detail shop clean the carpet.Their contract clearly states damage to a non covered part caused by a covered part will be covered is a exception to the non covered portion of the contract.

  Business Response

  Date: 09/21/2022

  Hello *****, 

  
  Per our conversation on 9/19/2022, ************************************* with Assurant (your Plan Administrator) contacted the shop that performed your repair and they informed her that they do not clean carpets at their facility and that you would need to take your vehicle to another shop. ******* did speak with you directly and advised you to take your vehicle to the Dealership and have them send an estimate to her so that she can have the payment expedited. If you have any additional questions or concerns, please feel free to contact me. 
  
  

   

  Thank you, 
  
  
  ***************************
  Director ******************* And Support 
  *********************

  Customer Answer

  Date: 09/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************