Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2005 **** Ranger to Hernandez transmission on 3800 w 79th in *******. They were suppose to rebuild my transmission. And replace my rear differential. I have a picture of my old part. And distinctive markings that was put on by the mechanic showed before the work was done. After the said work was done. And the vehicle picked up. I took another Picture. And its the exact same part still on my truck. And being that the truck still drives the same. I feel nothin was repaired

  Business Response

  Date: 11/06/2024

  hello goodmorning we are responding to the ******* ****** just to inform you that ********* what he refers to his car all the work that was done very good he mentioned that the work was done bad 

  us like mechanichs we respond to his complaint Hernandez transmission always gives there customers warranty he blames us ********* we have proof that all the work was done good 

  him as a customer he has his warranty like our other clients they gave us more letters we dont have a problem to respond to the complaints ********** is lying. thank you.

  this feels unfair from part of ******** that he complains that way the work was done very good.

   

  Hernandez Transmission 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heres a revised and concise version of your complaint:---**Tell us about your problem**Despite paying $3,400 to Hernandez ************************************* Auto Service, my vehicles transmission was not repaired correctly. I have returned the vehicle five times under warranty, yet the issue persists. Additionally, my vehicle sustained a significant dent on the door while in their possession, which they initially agreed to repair but later refused.The shop has had my vehicle for approximately two months in total. During this process, I experienced several issues:1. On the fourth visit, a mechanic rudely told me I should be grateful they were honoring the warranty and providing a loaner vehicle, as they are not obligated to do so.2. They attempted to charge me for an unrelated engine gasket repair, claiming it was leaking oil. However, my vehicle never had such an issue, and I declined the additional service.3. On multiple occasions, I was provided with a loaner vehicle only after considerable insistence. The loaner vehicle was in extremely poor condition: the air conditioning did not work, the windshield wipers malfunctioned, the screen and radio were non-functional, the windshield was cracked, and the transmission felt defective. The vehicle eventually broke down while in my possession.Furthermore, the shops representative exhibited aggressive behavior towards my partner during the fifth visit, denying responsibility for the door damage and demanding that we pay for their transmission issues, despite their previous agreement to cover the repair.This series of actions demonstrates not only poor workmanship but also suggests fraudulent practices. I have requested a refund, but the shop has refused. This situation has caused significant stress and inconvenience for both me and my partner.I seek your assistance in resolving this matter, ideally through a full refund and coverage for the damages incurred.Thank you for your attention to this issue.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a Transmission Rebuild on a 2003 GMC Yukon Denali/burgundy on 3/23/23 @ Hernandez Transmissions ********************************* Picked up my truck 3wks later after completion. I drive about 5mins from shop i immediately notice truck not changing gears correctly. Go bck to Hernandez Shop. Mechanic test drive with me in vehicle. He's says everything good, but I knw its not. So still he tells me to take truck home as if it was fixed & knw it wasn't. Drove truck about a week then I couldn't **** with Transmission slipping on me *********** while driving.So i get Hernandez shop to take the vehicle bck & check it out.. Hernandez Shop had my truck two wks and did nothing. Because i pick my truck up & a wk later my truck broke down again because the Transmission not shifting properly. So I take my truck back to Hernandez Shop for a third time. They supposed to fix my truck again. I Pick my vehicle up for the third time, i drive a few weeks, then Transmission not working properly again. Transmission slips.Transmission not shifting gears correctly. It now 5/24/24 vehicle still under warranty until 7/6/24 I've had to take my truck back to the Hernandez **************** for Transmission slipping. They had my truck for over three months time.& still same problem exists.Please help I only want my vehicle fixed correctly.