Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle had its ecm which is the brain of my jeep replaced. It was replaced through *****, unfortunately ****** management is negligent and no longer has any paperwork. We have the *** with this companies logos all over it and we found that part is made for a 2017 jeep when mine is 2012 however this company used my vin to install it as the dealer confirmed its programmed to my vin. The issue is this company clearly did not verify the vin was compatible with my vehicle and now I cannot drive it and the dealer cannot read the codes. This company claims they dont keep records of the vins to verify and is unwilling to help calling the issue a transferof warranty. This is clearly their product and they can look at their own records to verify. To imply this was a transfer implies their lifetime warranty is only as good as long as the mechanic is in business. Thats not lifetime. We want the correct ecm per the warranty as its not working and the dealer says it will not respond due to the mismatch of ecm to correct vehicle.

  Business Response

  Date: 09/24/2024

  Mr. **** is a complete and utter a****** He doesn't understand basic concepts explained in plain English. There are so many lies and mistruths in his message that I don't have time to deal with a f****** idiot that isn't even a customer of ours. We actually tried to help Mr. **** as we went back and forth quite a bit through email messages but it became clear he has no concept of reality and just wanted to berate, bully and steamroll our customer service agents until we capitulated. After watching this happen I stepped in to save our customer service agents and told Mr. **** to go f*** himself. If we had to guess Aamco realized the same thing with this jackass and told him to take a hike. Mr. **** needs to get a grip on reality and show a little respect and gratitude to people that are actually trying to help him. We will not being doing a thing for Mr. ***** Even if he paid us we'll kindly refund him his money and move on with life. Life is too short to deal with cancerous a******* like Mr. **** and my customer agents are way too nice and too helpful for me to allow them to put up with his garbage as well. Sincere, **** Your Part Source

  Customer Answer

  Date: 09/27/2024

  So as said before, this is an issue with a part that was purchased by Aamco for my vehicle. The part supplier found the order number and admitted to the vin installed. The point being they did not install a vin that is compatible with the computer they provided. As this part was installed by a mechanic we assumed if there was a clear and obvious error on the part manufacturer a simple solution should be offered and a negotiation as we clearly have proof they provided a mismatched part was confirmed by a dealership. The process took several emails for them to locate the order and once the part supplier owner read the bbb complaint filed due to the initial reluctance to try to look up the part order we received a highly vulgar, agitated and condensing reply with the viewpoint that since we bought the part through ***** to this manufacturer for our vehicle we are not entitled to any assistance regardless of the obvious errors made in the programming. If this is the case and the part must be serviced only through the installing mechanic and not another mechanic of preference then Ill accept that if its valid. I will say such behavior in the screenshot provided is extremely disappointing to see from a business owner who could have at least offered solutions even if it was at cost. 

  Business Response

  Date: 10/01/2024

  We've already established Mr. ***** is an idiot that can't understand basic concepts so we'll spell it out. ***** purchased an *** and supplied a ***. We programmed said *** and shipped it. What Mr. ***** doesn't understand is we are under NO obligation to verify the *** provided is correct and/or that the ecu purchased was correct for the vehicle SINCE WE DON'T HAVE ACCESS TO THE VEHICLE AND IT ISN'T OUR JOB TO CALL CUSTOMERS AND VERIFY THEY PURCHASED THE CORRECT ITEM. Pretty basic concept here. We supplied a working *** programmed with a *** that was supplied by Aamco, not Mr. ****** We are not 100% sure what is so hard to understand here. If ***** purchased the wrong ecu, NOT OUR FAULT. If Aamco provided the wrong ***, NOT OUR FAULT. If ***** had an issue with the unit they could have contacted us. As we stated prior Mr. ***** is an absolute a****** so our guess is they simply handed him is car keys back and told him to go away. Mr. ***** also didn't include the entire message string of course within his images because if he did it would be apparent that the way we responded was justified. We will no longer being responding to this case. BBB can do with it what they want. Mr. ***** needs to pull his head out of his ***, move on and fix his vehicle. We have no obligation to him to help as the unit was not purchased by him and the purchase is well over 90 days old, outside of any return or warranty period. Even with this said we did try to help him but the guy is a belligerent a****** and seemed to think that we messed something up which we clearly DIDN'T and that we were supposed to fix everything for him for free. We wish him the best of luck, he clearly needs it. 

• Initial Complaint

  Date:04/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely terrible service and customer service.I sent over my cluster to get the correct mileage programmed in it for my vehicle, I properly packaged it and I received the cluster back damaged, when I reached out to them, they made excuses that they forgot to let me know that it arrived damaged, which happens, packages are mishandled by the shipping companies all the time, but this was not the case, the parts of the cluster that would be exposed to damaged are perfect but the inner parts (tabs for holding plastic together) which would need to be removed are all brokenwhich couldnt possibly get damaged during shipping because they are not exposed to the outside and lets suppose that it did happen, why is the rest of the cluster perfect? This is a clear sign of neglect on behalf of the person reprogramming the cluster as they should have carefully and patiently removed the plastic tabs to prevent them from breaking.Now they won't do anything to make it right, I am out of a usable gauge cluster for my car...

  Business Response

  Date: 04/02/2024

  Buyer did not pack cluster properly for its trip to our facility which is simply the bottom line and something they do not want to acknowledge. When a cluster is packaged this poorly the entirety of the cluster is subject to damage in transit which unfortunately in this case did happen. We did not damage the cluster during programming and we did tell the buyer it had been damaged in transit to us when we sent the message that it had been programmed successfully and was being shipped back. We aren't going to discount our services when the buyer was negligent in packaging the item. The buyer says the cluster is unusable which is obviously false. 

  Thanks, 

  ****

  Your Part Source

  YPS-USA.com

• Initial Complaint

  Date:06/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date 5/25/23
  Purchase price 198.98
  
  The product is a remanufactured abs control module. The part was not packaged in a static electricity bag. It was packaged in bubble wrap and a padded envelope. Installed by mechanic as specified in there email. The abs unit did not work as described. There was no connectivity to the part through General motors factory reprogramming software. Mechanic contacted Gm to help resolve the issue. They also stated that issue was with the abs module and not the vehicle. Then the mechanic installed another abs unit from our local wrecking yard it connected correctly to the Gm programming software and now the car is fixed. I reached out to YOUR PARTS INC. Explaining the situation as just stated. They refused to acknowledge the part could be defective and blamed my mechanic saying he fried or shorted the abs unit when installed. They want me to send back to them part shipping on my dime so they can evaluate it. They also said I will not get a refund if there is no connectivity to the unit because it was working before they sent it. Looking at past Reviews from other people in this position they all same the same thing. The part was defective and they refused to refund there money saying it worked before they sent the part out.
  I don't want to say this is a scam but its starting to look that way hope this can be resolved and you can shed some light on this. Thank you for your time appreciate your Help

  Business Response

  Date: 06/06/2023

  We rebuild and test these units with Motis scan tools prior to shipping. They do not leave our facility without communication. However, we have had units come back that were not installed correctly, that were not a match for the vehicle subsequently being bricked by the installer. Because of this we didn't refuse to take a return however the item needs to come back in the same condition it was shipped, working. Not an unreasonable request. The buyer needs to understand that they actually "used" the item that it "was" installed. In situations like this most sellers will not take a return but again we are willing to work with them on a return but the item has to return in the same condition it left our facility. This is pretty standard. The buyer also insisted we pay for return shipping which was in no way offered to them at the time of purchase. Again, pretty standard in the industry. We have been in business for over 10 years rebuilding/testing recycled auto parts. We have over 25,000 positive feedbacks on **** so the buyer mentioning that our business is a scam is somewhat ridiculous. We have also been packaging our recycled auto parts in non-static bags for over 10 years without issue. If the buyer would like to return the item we have already given them instructions. If the item returns and tests good we have no problem issuing a full refund. Thanks

  Customer Answer

  Date: 06/07/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  
  I have 25 years experience in many area's of the automotive industry all this info and schematics I was going to show and compare to prove my point. Then I realized I had not prayed over this and God was showing me what I needed to do.

  
  1 Corinthians 6:7 NIV — The very fact that you have lawsuits among you means you have been completely defeated already. Why not rather be wronged? Why not rather be cheated?
  Forgiveness is the most important thing we can truly understand. Even when we don't deserve it. God demonstrates this for us
  Romans 5:8 NIV — But God demonstrates his own love for us in this: While we were still sinners, Christ died for us.
  Ephesians 2:8-9 NIV — For it is by grace you have been saved, through faith—and this is not from yourselves, it is the gift of God— not by works, so that no one can boast.
  Allowing me to forgive and move on just as he forgave me.
  Romans 12:19 NIV — Do not take revenge, my dear friends, but leave room for God’s wrath, for it is written: “It is mine to avenge; I will repay,” says the Lord.
  I apologize for my attitude. I have submitted this over to the righteousness judge and continue to pray for your faith and understanding in this. I will no longer pursue this matter
  Sincerely,
  
  
  
  *** ********

  Business Response

  Date: 06/09/2023

  We believe God has bigger fish to fry then dealing with this return request. Simply send it back and if it returns in the same condition it left we'll issue a full refund. We aren't in business to rip people off. Pretty simple stuff. We'll watch for it to come back.

  Thanks,

  ****

  Your Part Source

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September I purchased a PTM repair for $308.58 and $22 for shipping. I received PTM back on September 17th. This was supposed to be a less expensive solution to avoid paying the high cost of new ETU through my dealer. The state of art simulator was supposed to put the PTM I sent through over 25 component sets. This would allow them to zero in on issues and perform a thorough rebuild. These test should have shown every issue present. They even received a note from me of the original issue explaining the codes. If my engine computer was not repairable, they were only supposed to charge a deal with total fee on $94.99 and the other portion was to be refunded, per our agreement. Instead I was charged full price and they returned my PTM in worse condition. I was never notified of the new issues when their state of the art tests were ran, or when I received my PTM back. I sent them with the original codes ***** and *****. After receiving the PTM the new codes were P0883 and SCW. And the SCW turned off and my vehicle went into limp mode. I also had my tire pressure censors light come on my dash and cooling fans ran on high even when my car was cold. None of these problems were present when I first sent my car for repair. I tried getting in touch with the customer service about the issue, and they said it was not on their end. They said I needed to perform a 10 point test.

  Business Response

  Date: 05/02/2023

  Buyer purchased a repair service for a very common issue in these ecu's "Alternator Charging Issue". ECU came in, did test bad for that condition and was repaired. It was then retested, verified good then shipped out. Please note this was in September of 2022. Buyer contacted us shortly thereafter saying they had a completely different issue but did confirm the charging issue was repaired. We responded promptly asking them to run a pinpoint test since the new issue had nothing to do with the repair we had performed and could have just been a coincidence. Buyer then disappeared for 7 MONTHS! They responded 7 months later in April of 2023 saying they had gone to their dealer, spent money on a new ecu, saying our work was the issue and demanding their money back. We of course, like any other business, declined to refund any of the purchase amount since the buyer had disappeared for 7 months and didn't follow a reasonable path to a refund. Proper protocol for the buyer to receive a refund would have been to perform the pinpoint test, verify the issue, send the ecu back giving us at least one shot of repairing it. If we couldn't repair it and verified the issue came from our repair we'd issue a refund down to the diagnostic fee. We weren't given this option and keep in mind this all needs to happen in a reasonable timeline, not 7 months down the line and even 7 months later we weren't given this option. 

  Customer Answer

  Date: 05/02/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I was not aware of such protocol. The repair falls under a warranty. Sounds like the only option was to send back my pcm for them to “fix” an isssue that to them was a coincidence .
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 05/03/2023

  I think the buyer is leaving out a critical element. Responding within a reasonable time vs. 7 months later is obviously not an unreasonable request from a vendor us or anyone else. And yes, common sense would tell you, you would probably send the ecu back for the repairing company to take a look at it vs disappearing for 7 months then demanding a refund. Thanks, Your Part Source

  Customer Answer

  Date: 05/04/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: the 7 months sounds like about the only issue your parts is trying to argue . Y’all said from the get go that it was not an issue from your end . Yall then recommended a pin point test , which would be more money out of my pocket . Not including the time i would have to wait to make an appointment. Besides me having to spend more money to see what was wrong , i now had to figure out why my car was having bigger issues . This is why a repair was not gonna be an option for me . Knowing i would have to pay for shipping and having to trust your parts wont mess up my pcm even more . This repair was suppose to be a less expensive solution. Like I’ve said before me having faith in yall repair . I looked else where , just to give up and take to the dealer . This whole process taking 7 months . If yall were at least responsible and had a good customer service  , this process would not having taken as long or have came to this conclusion .
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ******