Complaints

This profile includes complaints for Biolife Plasma's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Biolife Plasma has 159 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Biolife Plasma

  1200 Lakeside Dr Bannockburn, IL 60015-1243

• 

  Biolife Plasma Services

  3275 Finger Rd Green Bay, WI 54311-7618

• 

  Biolife Plasma Services

  226901 Rib Mountain Dr Wausau, WI 54401-3351

• 

  BioLife Plasma Services, LP

  478 S Martin St Longmont, CO 80501-5948

• 

  Biolife Plasma Svc

  8484 Mexico Rd St Peters, MO 63376

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my appointment today. I arrived at 3:45 my appointment was at 4pm. There was no one there to help me at the front. This would have been my first time to the location. The video they have you watch ahead of time claims there will be someone there to walk you through, thats not the case at all. I went through the bloodwork, physical, and questionnaire all of which passed and took over 2 and half hours. I am a female about 135 lbs and I have a full tattoo sleeve. I wore a t-shirt and this was clearly visible the entire time. The website stated that if the tattoo is older than 4 months its not an issue. All of my tattoos are 3+ years old. I sat down to start the donation and was told they could not proceed because they couldnt get 2 veins in my right arm and cant use the arm that has the tattoo. In that case my veins should have been the first thing that was looked at when I have a clearly visible full sleeve tattoo and your company wont use that arm. The physician went over my entire body to document the tattoos as far as what they are and where they are located.I went through 2 1/2 hours of unnecessary bloodwork, a physical and just waisting my time, the companies time, resources and staffing because of poor procedures and inaccurate guidelines listed online.When I addressed this with the staff/manager they advised this is something that BioLife had changed and the company used to check that initially but now company policy wont allow them too. The staff mentioned complaining about this because this is something they are constantly dealing with and patients who are waisting time. I dont think that the company should be allowed to discriminate against tattoos that follow their guidelines that are posted online.

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my last appointment at BioLife, I was uninformed of the amount of plasma donation that I would be giving. I had asked the nurse multiple times to slow down the process and to give me all the information that I needed to be well equipped for the donation near the end of my donation, I started to have a where I felt sick and I needed help immediately after the nurse had assisted me. She openly said that she had forgot to tell me that the amount of plasma donation had changed significantly she said it was her fault for not informing me, and that it may have contributed to the reaction for this donation. I have been deferred from this establishment for over a year due to the reaction. On the phone, she had said that the doctor made this decision based on having multiple reactions in a small amount of time. I was never made aware that a reaction would help contribute to the deferral from the program. I was even told that my first reactions would hold no ill will towards Biolife, and that they meant nothing.

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business FALSIFIED test results on *** test to have me deferred indefinitely. I have a history of complaints with ******. From falsifying vitals to poor service. The company/business has a history of deferring people that place complaints about their service. I had issues with not getting credits for donations to poor service. In April **************************************************************** of the test results. It wasn't until I made my appointment and went in to donate that I found out that I was deferred do to a positive non-reactive test result. Two days later they emailed me and said that I was able to donate. We started going to a different location after that incident. In July they did another *** test that also came back positive non-reactive and they said I couldn't donate any longer. I went to my health care provider and was tested for the *** and it came back negative. BioLife says it doesn't matter what the results say I still can't donate. I don't have a issue with being deferred at all BioLife locations, my issue is that BioLife has made it so I can't donate anywhere. They sent my results to the state and that prevents me from being able to even donate through the *********. I want this corrected.

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I donated on August 22nd went thru the whole donation process everything was fine ,i went to check my balance on the debit card they issue us and it said DEFFERED and wouldnt be able to donate so i went back in and talked to them and apparently due to a machine malfunction the machine didnt return all my red blood cells according to them (which i had no clue about) so now im DEFFERED until the end of october freakin 2 months for something that LITERALLY they told me wasnt my fault they said it was a machine malfunction so now i cant donate for 2 months because of something out of my hands they need to fix the machines at the bio plasma location on **************************************************** because this is absolutely ridiculous and the fact they cant shorten it or reverse it is super ridiculous

• Initial Complaint

  Date:08/21/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unprofessional staff, distracted during needle stick. I was scared and didnt feel safe donating.Supervisor on duty did not care about my health hazard concerns.

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I donated blood plasma at BioLife in *********,** My 2 complaints are:1) On July ******* I was mistreated by one of the employees who didnt insert the needle correctly, she was hurrying to end her shift. I was in pain and blood was oozing out around the puncture point, another employee had to reset the needle. I tried to complain to the manager but the only method of communication was phone and email. No one called me even though I left many messages to a manager-only mailbox. On my next visit an assistant manager told mewe dont answer phone calls, email *** tried emailing but my complaints were never addressed, I would finally receive emails 5-7 days later.Complaint #2) Apparently my blood was too fatty/too much protein once when I tried to donate(after 3 successful donations)But I wasnt told this, just blocked from donating. After seeing the block removed I assumed i could donate-wrong! I showed up to donate but was told I had to give a blood sample and wait a week. This process happened twice because my sample was lost(?) no one really knew, I couldnt donate, I had to give another ********* information was given about the 2nd blood sample, I had to drive an hour(one way) to get any information!Today,August 15th, I finally got an email saying my 2nd sample would be tested by tomorrow so I can plan to donate again on 8.18.2025 I replied demanding compensation for the hours of wasted time and money spent because of no communication. I was told I am permanently banned because of hostilityI now see other similar negative reviews online of this BioLife *********** complaints are injury both physically and financially by bad management and customer service. I have the emails from ********************** to back up my mistreatment, I also have my call log proving how many times I tried to receive information before wasting 2 hours driving there and back home.This location has horrible management, that allows customers to be mistreated, they should be shutdown.

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was denied receiving blood back. An further deferred due to employee being upset due to improper stick. I've done the EXACT same things in my life for over 80 visits with NO ISSUES as such. I politely told the nurse before she began to inject the needle that if she did feel comfortable we could try the other arm. As the donation continued, I noticed a NO FLOW INDICATOR. THE machine gave that notification for exactly 10 minutes before I was even checked on again. I'm asking for a speedy resolution. It was done in spite an it's unfair to donors who've helped as many people as I have, to now be denied that opportunity because an employee was having a bad morning.

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint against BioLife Plasma Services regarding an unjust administrative hold on my donor account that has lasted 16 days, from 7/31/25, to the present. This hold has prevented me from donating and has resulted in significant financial and personal losses.The issue began on Thursday, 7/31/25, when my account was flagged in the **** after I visited a different plasma facility for a protein screening, but DID NOT DONATE. I even presented my arms to show there was no venipuncture site. This non-donating visit triggered an account freeze, despite my being fully eligible. I was also told your computers were down.On the morning of 8/2/25, I called 16 times to confirm the issue was resolved but couldn't reach anyone. I then traveled to the ***** for my scheduled afternoon donation and was again denied. On 8/5/25, I called 62 times ahead of my scheduled donation and spoke with a manager, *******, who assured me I would be able to donate. Upon arrival, I was again denied.Since Tuesday, 8/12/25, I have made over 180 calls, left 4 voicemails, sent 4 messages through your website, and left a message relayed through a nurse. No manager has ever returned my call. Excuses provided have included being "in an audit" and "waiting on emails" from every plasma center in the Tri-state.This negligence has caused me to miss 5 scheduled donations. As I am only working part-time, this lost income is a severe *********** losses are as follows:Lost Income: $310 from 5 missed donations. Due to the donation limit, these 5 missed donations represent an unrecoverable loss.Lost Time: Approx. 9 hrs spent on 3 trips to the ************* Costs: $17.40 in subway fares.Lost Bonus: My New Donor Bonus is expiring due to the delay.I am requesting the following:Immediate action to unfreeze my donor account.Fair compensation for the $310 in lost donations and $17.40 in travel costs.Reinstatement of my New Donor Bonus, expiring as a direct result of BioLife's inaction.

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to complain about my experience at BioLife plasma center yesterday on August 13th , 2025. I arrived for my appointment on time, did my questions and got in line. Waited to get a the booth , passed and everything was good. I get to the donar floor and here comes trouble.. this young lady proceeds to tell me we have to make sure i have two veins in my left arm because my right arm is bruised (as a result of what they did a week prior) so I go along with it but mind you its Wednesday the 13th I just came on Monday the 11th and donated with NO PROBLEMS and NOT ONE nurse told me about this 2 vein bull c*** so why now ? Because if thats the case I should have been told the same thing and denied on Monday as well!!! It was complete bull c*** . I have small veins and they just didnt want to deal with it they denied me for something that wasnt my fault and AFTER I already donated on Monday when the bruise looked worse than it does on Wednesday!! That *** said I was completely fine just give the right arm a rest for a while to allow the bruise to heal but my left arm is perfectly fine and good to go!!!!!!! That young lady made up that you have to have 2 veins in one arm , stupid c*** and they just went along with it!!! And to be denied the day before my birthday and be dissatisfied and disappointed was very aggravating!!! I got denied for NO REASON. To be turned away for a bruise I did NOT cause myself is ridiculous they bruised me then turned me away for having the **** bruise they caused !!!! Waste of gas and waste of time.. completely crushed my spirits for my birthday and didnt care!!!! A nurse and security guard saw me outside CRYING from frustration!!! It was not fair and totally unnecessary!!! I will be filing a complaint with HR on both of those nurses who denied me too !!! everybody veins arent HUGE AND PERFECT how yall want them to be , SO WHAT!!!! My veins are small but STILL THERE AND WORK JUST FINE!!!!!!!!!!!!!!!!!

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against BioLife Plasma Services located at *************************************************** .On August 12, 2025, I had a scheduled plasma donation appointment at this facility. However, I received an unexpected email notification indicating that my appointment had been canceled. Upon logging into my BioLife account, I discovered that the funds from my previous donations, which I had been saving for essential expenses such as transportation to work, were no longer available.I attempted to contact the ************** multiple times at their listed phone number, ************** , but my calls went unanswered. This lack of communication and the unexplained disappearance of my funds have caused significant inconvenience and financial strain.I kindly request the BBB's assistance in addressing this matter. Specifically, I seek:A thorough investigation into the unauthorized cancellation of my appointment.An explanation for the missing funds from my BioLife account.Assurance that such incidents will be prevented in the future.I have attached relevant documentation, including screenshots of the cancellation email and my account's transaction history, to support my complaint.Thank you for your attention to this matter. I look forward to a prompt resolution.