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Business Profile

Games

MinMax Games

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I preordered a Pokmon booster box from Minmax for $126 on March 6. They shipped it when it was ready through ***** The item claimed it was delivered to my house and it was not. I never received the item. I reached out to Minmax customer service for help. They offered none. They basically said good luck dealing with ***** **** verified via gps that the package was not delivered to me when Minmax claims it did. I told them I would not be paying for something I didnt get. They did not offer a refund or any sort of replacement nor did they file a missing package report with ***** I then disputed the transaction with my credit card company, Chase. ***** reviewed my case and ruled in my favor and gave me my money back. This week I received a letter from a collections agency claiming I owe minmax for a product I didnt receive. This is extremely unprofessional and I feel I am being punished and harassed for this companies poor shipping choices. This will impact my credit. They need to stop.

    Business Response

    Date: 06/14/2023

    Attached I have proof of delivery for the package. We cannot file a missing package request because the package was delivered with proof. When contacting the *********** we were told it was delivered correctly and on time. 

    Customer Answer

    Date: 06/15/2023

     
    Complaint: 20140487

    I am rejecting this response because:
    I told you that I didn't receive the package. I called **** and they said the package was delivered at a different address through GPS tracking of it's truck. If you had actually called and looked into it, they would have told you the same thing. Relying on the automated delivery response is not good enough. I did not get the delivery. Remove your claim from the debt collection agency. 
    Sincerely,

    ***********************

    Business Response

    Date: 06/15/2023

    There is nothing more to say. The package was properly delivered, and we have provided proof.

    Customer Answer

    Date: 06/15/2023

     
    Complaint: 20140487

    I am rejecting this response because:

    There is more to say. You sent this to a debt collection agency. That affects my credit and is not something I take lightly. I have mailed information to the collection agency that the debt is not mine. I want you to say you will not pursue this claim any further and that Im not responsible financially for that lost package. If that happens, you wont hear from me again and we can close this case. 
    Sincerely,

    ***********************

MinMax Games is NOT a BBB Accredited Business.

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