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Business Profile

Campgrounds

Coeur d'Alene RV Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The $200 deposit I was told is supposed to be for move-in to RV spot and I was told once I move in and if I leave before the 6 months, the deposit is not refundable. I informed the business that I would not be moving in. I never moved in.Refund the $200.

    Business Response

    Date: 10/28/2022

    Consumer made reservations on 10/18/2022 for a monthly site! Which was coming in on 10/26/2022! The time she made reservations she was told if she canceled she would lose deposit! We usually have a 30 day cancellation for monthlys ! She begged us! When she called the day before arriving was told she wouldnt get deposit back! After 3 phone calls later we rented spot! My front desk clerk called her back to let her know we would refund it back because I was on the phone filing site! She left message. 
    I will be refunding it back!
    Thanks 
    Tabby Dory

    Customer Answer

    Date: 10/28/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me once refund of deposit is received. No voicemails were received as I have a record of that and no one has spoken to me after I originally called about deposit refund. Once refund is issued, matter will be resolved. Thank you.

    Sincerely,
    KL

Coeur d'Alene RV Resort is NOT a BBB Accredited Business.

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