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Business Profile

Auto Repairs

Valley Custom Paint & Collision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2022 car was hit twice within a few days in 8/22. City of ***** paid for one incident, insurance for the other, total $1850. Champion gave estimates, they were not able to see me until 11/22. My brother who in auto body recommended Valley Auto, *** ******** took car 10/11/22. I returned car four times, driver door making popping noise and bumper kept popping out. I finally decided to take to someone else, unfortunately no auto body shop was willing to touch my car. Had to return to Valley Custom, 8/24, can explain date. Since Mr ******** didnt look under the bumper for motor damage and he never bothered to buy new parts, that needed to be replaced. I have had to buy myself, he recently took my car and put the new bumper I bought on, and the bumper is still popping out. I was recommended another person by Caliber, who is working on my car now, so far out of pocket $1500.00. *** ******** does offer to work on my car labor free but unfortunately he is not able to get the bumper to stop popping out so I found that I cant keep taking my car to him and therefore I was force to find someone else. Im still in the process of having my car repaired and its very possible the entire bumper my need to be purchased. If Valley Custom had looked at my car and found all the things that needed to be replaced he could have added a sub invoice to the estimate and submit to my insurance, all this would have been covered in the one incident, now Im stuck with all this mess out of my pocket. I reached out to *** ******** and asked to be reimbursed for half and no response. He accused me of being hit or hitting someone. Trust me, if that were the case that would be a blessing, then I could call my insurance and make a new claim and have all this covered for my $250 deductible. At this point I dont know where else to turn. I hope BBB can help.I know this is very confusing as this situation is very complicated to explain.Please contact me. I can explain the dates further.

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He wont return my car to me, had it 4 months and 17 days. Was suppose be painted n finished by September 16,2022. Gave him ******* upfront. Told him yesterday was coming to pick it up w tow ********** moved it from the back of building (sat for 3 ******* **** said he was going to primer ****** told him again not to touch it. **** told him by 9am to have my ************ and my ****** **** sometime between 6:30pm yesterday n 8am today put it in the shop. After I said dont touch it nomore.

    Customer Answer

    Date: 01/06/2023

    They have finished the job, and I have the Tahoe now, ty ********

Valley Custom Paint & Collision is NOT a BBB Accredited Business.

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