Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Maintenance

Plantation Tune Tech
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, my name is ****** ****. We had a reservation for a 26 moving truck with Budget.We picked up our truck in *****, ID on Thursday, May 29th. We were set to drop it off in ***************, ** on Tuesday, June 3rd. My dad had offered to drive the truck.Confirmation #************* Roadside reference #******* I began to go into a detailed timeline of what happened but realized it was too long to fit here. Im more than happy to pass on the email of all the details, timeline, receipts, etc that I sent to Budget if you would like it. Long story short, we rented a moving truck that had mechanical issues within the first day. Budget essentially left my dad stranded in ********** with a broken down truck for days. He was told 1) he wasnt allowed to drive the truck in its current condition 2) they didnt have any replacement trucks available 3) towing the truck the remainder of the way needed approval from a supervisor (who they promised for days would call us back and never once did).When I called to let the drop off location know the truck didnt make the drive so we wouldnt be able to drop it off, they informed me that I would be charged for additional days for each day that went ***** this point we felt we had no options. My dad missed 2 flights, 2 days of work, paid for meals and hotels while getting absolutely nowhere. 4 days had gone by still no trucks were ************ dad was forced to head home and our truck was no stuck without a driver or anyone to look after it.We hired a tow truck so we could re-gain possession of our belongings and return the truck.We reached out to Budget for weeks being trying to resolve this with them the losses that they asked us to prove surpassed $4,458.18. They agreed we deserved to be compensated yet their final offer to us was for $472.50. We are exhausted.

    Business Response

    Date: 07/24/2025

    We are very sorry for the problems these folks have had with their rental. In this case however, and with any of the rentals we do, **** Budget Group handles and is responsible for any claims that may be made. We have passed all our information to our District Manager for Budget Truck on this issue and they are aware of the problem also. I can only give the customer the **************** number which I'm sure they have already used. 

     

    Customer Service, ************.

Plantation Tune Tech is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.