Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Waste Connections Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Waste Connections Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Waste Connections Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ***** association has been using this company for trash pickup since 2000. The last couple of years, they have been charging between $400 and $500 a month. I called today to find out why it was so high and the sales representative, **** ****, stated no one had been watching the account and that percentage increases through the years had accumulated to make this over priced. He did note that these increses were to offset costs and inflation. Clearly these high rates were not based on costs or inflation. They offered to provide the service for under $100 going forward and apologized, There was no offer of a refund. He also noted there was no written contract in force.

      Business Response

      Date: 01/08/2025

      I spoke with Ms ******* the Treasurer for Alta Vista Apartments on 1/7/2025.  Ms ****** was asking that Waste Connections do a final empty of our container on Friday, Jan 10th and then remove our equipment.  I spoke at length with Ms ****** about the services we provide and the costs associated and how pricing is established based on various factors.  Ms ****** had her mind made up that they no longer wished to do business after this Friday.  I told her that we valued her business over the past several years and that hopefully one day we could earn her business back.  I let her know that Friday would be her last collection day and that we would prorate her final invoice since she was not using services through the end of the month.  

      Customer Answer

      Date: 01/09/2025

       
      Complaint: 22758554

      I am rejecting this response because: they did not address the years of over pricing.  In my conversation with the sales manager noted in the company's response, she would not provide me any information about what their current rates are.  We are discontinuing service because we can get the same service for 20-25% of the amount they have been charging for the last few years.  Their own sales representative admitted that their practice of increasing existing customers' rates on a percentage basis affected long time customers negatively.

      Sincerely,

      ***** ******, Treasurer, *********************

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold my property in November 2023. I went to the companys office in person before the transaction date to give them notice that my service should be terminated on the transaction date. I also provided my real estate agents contact info so they can get the new owners information. They have been refusing to terminate my service, citing they never got the new owners information. I have been billed hundreds of dollars every month for services at a property I do not live in and do not own.

      Business Response

      Date: 04/22/2024

      On 11/16/2023 ***************** stopped into our office at **********************************************************************; to let us know that she was selling her property at the end of November but that she didn't have any information on the buyer.  I let her know that we would like to get the new owner information to hopefully transition the waste removal services over to them due the existing agreement we had in place for these services.  I gave her my business card to pass along to her realtor.  On 11/21/2023,  I emailed ***************** to see if she had any information and to confirm if the sale had gone through, no response from Iris was ever received.  4/2/2023 was the next time we heard back from Iris, it was then that she gave us the name and phone ***********************, the realtor to reach out to.  We attempted to get information from **************** with Remax, but on 4/8/2024 Iris informed us that ***** is no longer affiliated with Remax and it was at that time we removed our container and have issued credit of $231.32 for months:  December 2023, January 2024, February 2024 and March 2024, for a total credit of $925.28.   Customer was not billed for April *************** A phone call was attempted to notify Iris of this on 4/9/2024, but there was no answer and voice mail indicated that it was full.  

       

       

    Waste Connections Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.