Complaints

This profile includes complaints for Dickerson Mechanical Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dickerson Mechanical Inc

  129 N West St Colfax, IA 50054-1236

  
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  Dickerson Mechanical Inc

  PO Box 134 Colfax, IA 50054-0134

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a bill paid with Dickerson Mechanical since December of 2023. They dragged their feet on giving the technician the information that he needed to contact my warranty company to get them the information that they require for the repair claim. Eventually the technician contacted us in March to ask us for the information needed, that we had already provided Dickerson Mechanical in a phone call and in voicemail. We got him the information and had to contact Dickerson Mechanical through their contact us section on their website giving them the same information again only then did they get the information to the technician and have them call our warranty company. When I got the call that they got the information and informed from my warranty company that it is covered and the payment stage could proceed I got the information from them on how to pay. Dickerson Mechanical got issued a check for the $50 deposit amount and I gave them the remaining ****** owed in person. They were willing to remove the late fee that they caused to be removed from the bill so the final total was only ******. With the $50 deposit check in the mail and my check in person paid for the whole bill has been paid for. Dickerson Mechanical still refuses to issue a invoice for the bill being paid in full so that I can submit that to my warranty company to get my reimbursement through them.

  

  Business Response

  Date: 04/29/2024

  There was a communication breakdown between our service technician and this customer.  Unfortunately, this technician is no longer with us, but after leaving employment, he did call the warranty company as requested.  There seems to be another misunderstanding as to how the warranty company pays claims and what the customer is responsible for.  We have received $141.53 and waived all finance charges.  However, we have yet to receive the $50.00 payment to settle the balance due on this account.  From the information provided, it is unclear whether the customer or his warranty company sent us a $50.00 check in the mail.  But, it is my understanding that the $50.00 is the customer's deductible on his warranty claim, so I assume that it was the customer who mailed us a $50 check.  We have yet to receive the $50 payment, so cannot provide the requested Invoice marked Paid in Full as requested.  I recommend that the customer contact the post office to look for this payment.  If he wants to put a stop payment on the $50.00 check and issue us another, it would be simpler if he delivered it in person or sent it via a mail process that has tracking.  I hope he can find his payment or issue another one so that we can close this outstanding balance and put it all behind us.

  Customer Answer

  Date: 04/29/2024

   
  Complaint: 21608147
  
  I am rejecting this response because: the deposit check has been paid to Dickerson Mechanical. It was mailed off on 04/10/2024 and it has been well long enough to confirm that Dickerson Mechanical is in possession of said check. As such and from the communications in email it is my understanding that Dickerson Mechanical is just refusing to cash the check to get another $50 out of me that they claim I still owe. The information was clear from when I dropped of the remaining $141.53 that the $50 deposit check was in the mail being sent. I was not given a *** invoice at that time, nor have I received it since them getting the check in the mail. I recommend that the company cashes the check so that their system can generate the *** invoice that is owed to me so that I can recoup my money via my warranty company. I need the *** invoice in order to do that process and them withholding that in leu of an additional $50 is unprofessional. Every time I have had personal contact with Dickerson Mechanical, whether it be via phone in person, I have been treated with less than any respect. I have been treated as an annoyance in following up so that they could initially get the money paid to them, have had no respect as a paying customer, and been treated like trash in response to my questions or comments about the process. I cannot find the payment as the post office would have delivered it already, and it is being held and hidden by Dickerson Mechanical so that they can extort another $50 out of me. The outstanding balance does not exist as the money has all been paid from my end. I wish to put this business behind me and never have to deal with this company and lack of customer service again but ********************** is refusing to do their part, again like getting the information required to my warranty company in the first place. Instead of taking the blame that is due to the company they try to shift the blame onto their employees for a company procedural issue, and now shifting the blame onto the customer. I suggest that the company check with the person who handles calls, in person payments, emails, or receives the mail for the "missing" payment. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/06/2024

  Since this customer clearly has no intention of making sure that we have received a $50.00 payment which is the deductible amount of his warranty claim, we will write it off as a Bad Debt and issue a paid in full receipt.

  If the check that is reportedly at the *********** ever arrives, we will cash it and reverse the Bad Debt write off on our books, assuming that it is within the six month cutoff where bank's will still accept the check for deposit.

  Please have a pleasant and blessed day.

  ******* Dickerson, President