Complaints

This profile includes complaints for Miller Pest & Termite's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Miller Pest & Termite

  1904 NW 92nd Ct Clive, IA 50325-5454

  
• 

  Miller Pest & Termite

  3613 S 149th St Omaha, NE 68144

  
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  Miller Pest & Termite

  3511 NE Kimball Dr Kansas City, MO 64161

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have not used company nor had contact with this company since November 24 then ask the sudden in june25 they charge my account for over *********************************************************************************************************************** if I was still a customer no they just randomly charged my card without authorization and the services I did receive in 2024 they never tell you when their coming they dont send out any kind of appointment reminders or any notice that the tech is on the way they just show up the technicians are always great and friendly but the office staff and the billing department are terrible this company really needs to rethink how they communicate with their customers cause currently they dont at all they take your money weather they do a job or not very shady business be aware

  

  Business Response

  Date: 07/09/2025

  We appreciate the opportunity to respond to the concerns raised by ****** ********* regarding our billing and communication practices.
  Our records show that Mr. ********* enrolled in a one-year service agreement with us on July 10, 2024. This agreement includes regular service visits and an automatic annual renewal unless canceled prior to the renewal date. The agreement, which Mr. ********* signed and acknowledged, also authorizes us to charge the payment method on file for the renewal. A copy of the signed agreement is attached for reference.
  In January 2025, we contacted Mr. ********* regarding an outstanding balance on the account. During that conversation, he acknowledged the charge and stated that he would call back to make the payment. We did not receive any further communication or a cancellation request following that discussion. In accordance with the terms of the signed agreementand due to the absence of a cancellationthe account was placed on hold for non-payment, and a payment of $219.96 was processed on June 30, 2025, to collect the past-due balance.
  Since February 2025, we have been sending monthly account statements to the email address we had on file, which Mr. ********* later informed us he does not actively use. We understand how this may have contributed to the communication gap, and we are happy to update the contact information to ensure future correspondence is properly received once we have received an updated email address to place on his file.
  Regarding communication around service visits: while our technicians service the outside of the property and operate on a route-based schedule, we strive to provide as much advance notice as possible. We understand the customers concerns about not receiving reminders or technician arrival notifications as that has not been part of our operating in the past, we are actively working to improve that aspect of our service experience.
  We regret any frustration Mr. ********* has experienced and appreciate the feedback. However, the charge in question was made in accordance with the signed agreement, and services were resumed at the customers request following the payment.
  We are happy to discuss this matter further and are open to working toward a resolution consistent with the terms of our agreement.

   

  -Miller Pest & Termite

  
  

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract I signed with Miller in 2021 was for a monthly amount of $53.49. In August 2023, the rate was jacked up 10% to $58.84 without any notification that the rate was changing or why the rate was being increased. Because the payments were automatically withdrawn from my bank account, I did not notice the increase until a few days ago. I called Miller on 10/1/2023 and left a voicemail asking for information regarding the increase and when the notification was sent that there had been a change. I received a voicemail from Miller the next day on 10/2 stating, "Call us if you have questions" instead of actually answering the questions I had asked in my voicemail. On 10/3 I messaged Miller on their website cancelling any further service. I am seeking the refund of the two months' (August and September 2023) increased rate which I was not notified about, nor did I approve, for a total of $10.70.

  

  Business Response

  Date: 12/05/2023

  On 10/2/2023 we received a voicemail from a customer concerned about a rate increase, on 10/2/2023 we called back and left a voicemail in order to resolve the situation. We were called back on 10/10/23 and provided the customer with a full refund of the previous months billing of $58.84. We had notified the customer of the upcoming price increase on the July monthly statement. In talking to the customer he had not seen the statement in July and that is why he was unaware of the price increase. The end of our conversation was that he had always been happy with his service but thought our methods of communication needed to be more clear for customers. He did cancel services with our company.

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20695054
  
  I am rejecting this response because: I asked for a refund of the overcharge for July and August of which I was not made aware of. I have never received statements from Miller Pest, only Service Inspection reports which do not contain cost of service. Miller Pest should have done more to make customers aware of the 10% price increase, i.e. a phone call/message or direct contact between the technician and the customer. I receive very little snail mail so if I had received something from Miller, I would have noticed. I also did not receive an email or voicemail regarding any increase. A best scenario would for them to have used all 5 communication methods (snail mail, email, phone call/message, text, direct contact) regarding the 10% rate increase until the customer confirmed that they were aware of the monthly rate change.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Miller pest control service my family owned house for termites and other pests they came and did the termite service and I paid them for it and $75 a month we had to sell the house so i called to cancel the service and they told me i was under a 2 year contract so I owed them over $500 when I first called the company for the service I was not told about any contract and when the worker preformed the service I was not told about a contract I signed a form that I thought was acknowledging that he had finished the termite service and I was surprised when I called to cancel and was told about a contract I paid them $150 and they did nothing and they are not out any money because they didn't do anything else after I canceled the service they were very misleading with me so they turned me over to a collection agency I don't think I owe them anything more

  

  Business Response

  Date: 08/21/2023

  Hi,
   
  ***** signed an agreement showing "Contract Period 2 years," and he initialed right next to that. He also signed at the bottom, agreeing to all terms.