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Business Profile

General Contractor

A&S Premier Construction LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company fails to allow me to speak directly with the owner. I believe a relative is handing all communication. They claim the amount given to me in the contract is the SAME as their email to me. If you look at the contract page (attached), paragraph 3, under Other, you'll see that the total I would pay them for the job would be $2441.88. The amount they agreed upon in their email to me (attached) was "*******" ... TOTAL. They failed to amend the original contract amount after we renegotiated, but are claiming they did and that I'm harressing them. I almost signed the contract before I caught it. Since then they've blocked me from their cell phone and from ******** Messenger. They have stated that they will return my deposit amount of $1481.45 within 45 days ... MINUS a processing fee of an undisclosed amount. I'm demanding a return of the FULL $1481.45 deposit with no processing fee deducted ... WITHIN SEVEN DAYS of today's date ... since the problem is all on their end. Most of this issue could have been avoided had the relative allowed me to speak directly with the owner who came out and gave me the estimate in the first place.

    Business Response

    Date: 09/08/2025

    Was a simple typo as he failed to point out to us. Deposit and overall amount was correct for the project as shown on contract. I found the mistake and have reached out, but still no response from the potential client after told he will be refunded within 30 days as materials have to be returned as well. Thank you! 

    Customer Answer

    Date: 09/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I acknowledge that there were communication missteps on both sides. 

    Sincerely,
    ****** ****

A&S Premier Construction LLC is BBB Accredited.

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