Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Collins Community Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Collins Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Collins Community Credit Union has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/4/2024 I was given a report via collins community credit union that I qualified to get a lower interest rate credit card and that I could raise my credit score significantly when i did get it.They did not tell me all of the things they needed but they said with every contact I qualified.Then the last call they said I had to get another person not living with me to put their name on it.The whole reason I was trying to get this card was that I wanted to increase my credit score and I told them that multiple times.But since I have no one outside my house that would put there name on this I really didn't qualify.Here is my problem now...they did a credit check...now my credit score will go down and my whole purpose was to raise my credit score.They didn't disclose all the things I would have to present them before I let them do the credit scan.I would like them to send a fix to the credit bureaus to remove there credit check as they falsely got me suckered into applying for a loan.

      Business Response

      Date: 06/06/2024

      Credit Union Management reached out to the member directly to resolve the complaint on June 6, 2024.

    • Initial Complaint

      Date:02/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a debt that i owe, and i have been try to pay it off for the last 4-5 months and either can't get ahold of someone, or can't get a return phone call. This is affecting my credit and making it to where i cannot get a loan at this point. Contact by the business and fixing of my credit report st this point to erase the debt if they aren't going to contact me.

      Business Response

      Date: 02/16/2024

      Credit Union management has reviewed the members file and call history.  The Assistant Collections Manager has left messages for the member to call back on 1/31/2024 and 2/09/2024, in response to her contacting the credit union directly.  Additionally, he will try to contact her again today to discuss ************************* is committed to providing prompt, professional member service.

      Customer Answer

      Date: 02/19/2024

       
      Complaint: 21228519

      I am rejecting this response because: I have since spoken to them, however, I made several additional attempts and left over 10 voicemails some with the direct contact and some with the general number. And I got two voicemails returned during 8-5 working hours and when I attempted to call back same day that is when I wouldn't receive messages back. I also was told my balance was higher than what it shows on any of the credit reports. I will get it taken care of and have made contact. However didn't have the funds at the time due to the difference in balance, so concerned that when I try and call back to take care of it when I do that I will start over with the same issues. 

      Sincerely,

      *********************

    Collins Community Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.