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Business Profile

Auto Diagnosis

CUESCREENS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This screen that Cuescreens sold me did not fit a 2016 ***** CX-9 very well. The description indicated it fit perfectly but. When installed properly it left a gap up top which the *** screen did not. Initially they shipped me what looked like a used screen with a glossy touch surface that was not anti-reflective as advertised and when I tried to call them I got an number is no longer in service message so I did a chargeback. I emailed them and told them I did a chargeback and they blamed the bad screena on distributor issues. I tried to call them again but still got a number disconnected. Eventually after some email communication they shipped me a screen with a matte screen as advertised, but it still didnt fit well with a gap on top. I explained that I had limited time to get it installed as the car was going to be gone. I returned the glossy screen but by the time I heard back from the seller he said he wanted to ship the screen back but I couldnt as my son had taken the car to college and I am unable to return the screen that was installed. I asked the seller if they would be willing to compromise with a partial refund since the quality is not what they advertised, but they were not. Now Im stuck with an overpriced screen that is not what the seller advertised and no better than $40 ones. Id be happy with a refund or even a partial refund since they now sell it for $149 instead of $299.

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested to return my screen days after I received it with residue on the back (like it had already been used). I received the return label right away after contacting them and then waited the ***** days for my refund as stated on their website and have yet to receive any money back - that was in February. It's been 6 months and still no refund and no one will respond to my emails. I would not recommend using this company. All I requested was a refund, minus shipping costs if needed. They received the return product so I have no product and am still owed over $300.

CUESCREENS is NOT a BBB Accredited Business.

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