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Business Profile

Mental Health Services

Sakura Center For Psychological Assessment And Therapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son received an evaluation by the Sakura Center in January of 2023. They said they would contact us in 6-8 weeks to review the results. We did not hear from them in those 6-8 weeks. It was *** before we could have a meeting to go over the results, and this was due to us going into the office and demanding a meeting. We tried to call and email, but our calls and emails were never returned. We have since received the consultation and tried to get ahold of them to have the actual report, but we cannot contact them due to their voicemail box being full and emails not being replied to. We tried going into their physical location, and it was closed. Our insurance did pay for the service. We cannot get any help for my son until we have the report. It has been 11 months. I cannot get ahold of anyone at the center, and I am asking the BBB to help me get my report. I also have Tricare working on the issue.

Sakura Center For Psychological Assessment And Therapy is NOT a BBB Accredited Business.

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