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Business Profile

Wholesalers and Distributors

Prosource Wholesale Floorcover

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We started with Prosource around February 2024. We designed cabinets for our kitchen and paid in full for the cabinets to be built and delivered. There was some damages to the cabinets upon delivery, some pieces were also missing and was reported to Prosource in April several times and I was told they would file a claim and I would recieve a refund. There was a refund amount of a few hundred dollars I was quoted for one of the damages, which I never received and I am still waiting for a response on the refund for the missing pieces. I have been emailing and requesting updates on these refunds for months now with no answers. I recently sent another email this week requesting an update with no response. I think the refund will be around $1000 but I have not heard anything about a claim that was filed or any responses for the refund. All I want is money to be refunded to me for the damaged items which I paid full price for, and refund for the pieces we did not receive, which I have reported months ago without a response on the amounts nor have I received any monies for these complaints about the damages and missing items.***** and Thank you for your help.

    Business Response

    Date: 06/28/2024

    Our material order with Mr. ***** was completed in April of 2024 for which he provided us with a 5 Star Review on Google.

    Following delivery, it was discovered that some items were damaged for which we have replaced or refunded per his request.

    There is one more outstanding replacement order that has been delayed due to our disconnect in communication.  We apologize for the inconvenience and will make every effort to resolve immediately.

Prosource Wholesale Floorcover is NOT a BBB Accredited Business.

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