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Find a Location

Warner Robins Utility Department has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Warner Robins Utility Department

      700 Watson Blvd Warner Robins, GA 31093-3466

    • Warner Robins Utility Department

      PO Box 1468 Warner Robins, GA 31099-1468

    • Warner Robins Utility Department

      PO Box 8659 Warner Robins, GA 31095-8659

    Business ProfileforWarner Robins Utility Department

    Utility Water Company
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Warner Robins Utility Department has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Warner Robins Utility Department

        700 Watson Blvd Warner Robins, GA 31093-3466

      • Warner Robins Utility Department

        PO Box 1468 Warner Robins, GA 31099-1468

      • Warner Robins Utility Department

        PO Box 8659 Warner Robins, GA 31095-8659

      Location of This Business
      700 Watson Blvd, Warner Robins, GA 31093-3466
      BBB File Opened:
      2/26/2009
      Alternate Business Name
      • City of Warner Robins Utility Department
      • Warner Robins Utility Dept.
      Contact Information

      Principal

      • Mr. B Frank

      Customer Contact

      • Mr. B Frank
      • Mr. Monit Walters, Director
      • Mr. Cedric Allen, Customer Service Manager
      • Ms. Mandy Stella
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/02/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      This complaint is against the City of Warner Robins Utility Dept. my complaint involves the billing of gas from S**************************. I am being charged for 95 units of gas for 26 days. The previous bill was for 35 days with 0 gas usage. The previous months bills were for 8 units, 9 units, 15 units, 16 units, 19 units, 22 units, 49 units, 49 units, 27 units, and 6 units. I only heat with gas. The temps during *************** did not require any heat. Then the Utilities manager, ********* tells me the city didn't charge me gas for the previous month, ************** which he states I used 35 units of gas to heat my home during the middle of summer! I have never used over 49 units of gas any month during the last twelve and that was during the coldest months of Jan and Feb. The city refuses to make this right. I showed Mr. ***** the anomaly in the gas reading and told him there was a problem when you go from 19, 16, 15, 9, 8, and 0 gas usage to then use 95 units! My bill went from $24 in Aug to $193 in Sept! They need to make this right. I feel like the meter is faulty and they need to investigate it.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      WM T

      1 star

      03/16/2022

      The City. Water Dept is greedy. No payment arrangements and the voicemail is always full. They can't call you back but they sure can take your money or turn your service off in a hurry. Ms. McKinney is rude and crass. Very unprofessional. City needs to do some serious firing of people.

      Local BBB

      Better Business Bureau serving the Fall Line Corridor, Inc.

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