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            Business ProfileAppliance Care & Assembly

            Small Appliance Services

            Contact Information

            4760 Hammermill Rd Ste 205

            Tucker, GA 30084-6612

            Email this Business
            (770) 492-3372

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers repair services on small and major appliances and garage doors.

            Business Details

            Location of This Business
            4760 Hammermill Rd Ste 205, Tucker, GA 30084-6612
            Email this Business
            BBB File Opened:
            5/14/2007
            Years in Business:
            18
            Business Started:
            1/1/2006
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. James Blair, Owner
            Contact Information

            Principal

            • Mr. James Blair, Owner

            Customer Contact

            • Mr. James Blair, Owner
            Additional Contact Information

            Fax Numbers

            • (770) 492-3371
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/24/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This contractor hired through AHS is giving me the run around about fixing my refrigerator. Inconsistent information, bouncing the issue of parts being ordered and not willing to follow up with AHS to get resolution. I have had no kitchen full sized refrigerator for 8 1/2 full days and was told to contact them after they said they do not have a required document to process. There is no confirmation tracking number to show the part has not ordered plus there is misdiagnosis. This same issue has been going on with this refrigerator for 2 1/2 years. Im absolutely stunned at the lack of compassion shown over the phone today after waiting since Friday for a phone call. I was told when the compressor comes in I have to wait ***** hours to call them back out for the original problem of the ******* top mounted ice maker not working which ******* already has documented (researched does not work due to an engineering design. I have an elderly mother and ******* who needs access in addition to the rest of the family. The customer service was awful. Answering the other phone back and forth and the front door ? Home ? Unacceptable. I called this company but another company answered. Is this 2 companies operating as one?
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Casey B

            11/09/2022

            I've been going back and forth with Appliance Care for 5 months over a broken ice maker. They've sent 3 different technicians who order the same parts repeatedly (4 times!). One of them nicked the water line and flooded under the fridge, another tech had to come out and fix it, and then instead of admitting they broke it, they tried to say it was already like that. They were assigned by American Home Shield. I've been told that I can't get a new repair company until Appliance Care admits they can't fix it. I don't know why they won't do that, it's obvious that they don't know what's wrong and in that case, I'm not sure why it's unreasonable to just mark the fridge as unrepairable so I can get one that works.

            Appliance Care & Assembly Response

            11/10/2022

            I apologize for your unhappy service with Appliance Care regarding your icemaker repair of your first initial work order being received from AHS in July. Per our records, your work order was closed as complete and working properly with no complaint. You reached back out to Appliance Care in September which we instructed you to contact AHS to open up Recall ticket to prevent you from paying an additional service fee.

            ************** came back out and serviced your Fridge and at that time it was identified a separate issue with your fridge regarding water pressure and the ice was coming out slow which ************** repaired. 

            To date those repairs were replaced by our technicians and working properly at the time when our technicians left your home.  You contacted us back with an additional issue and no record or complaint from you indicating that ************** nicked your water line.

            At this point we have sent your work order over for a second opinion to diagnose any additional issues. We serviced your Fridge based on your contract coverage and we apologize that you are not fully satisfied with the service. 

            We wish you the best and we hope with the additional issues they are resolved

            Management

            Read 1 More Customer Review

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

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